Boutique Welcome Host
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Job Location:
Kuala Lumpur - Malaysia
Monthly Salary:
Not Disclosed
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
Responsible for greeting clients and delivering exceptional customer service assistance. This includes answering calls and attending to emails addressing clients enquires and needs providing a warm and welcoming environment to clients. The Welcome Host will also be responsible for the management of clients appointment for the boutique.
Reception
- Boutique generic public phone-line:
- Answer boutique calls in a timely manner (within 5 rings)
- Screen and forward phone calls to the necessary personnel (within the boutique)
- Boutique generic public email account:
- Assign emails from existing client to SA who is their follower
- Equitably assign emails from new client to an SA in accordance to the language needs of the client
- Reply to boutiques emails for appointment requests and call backs this includes planning boutique teams planned appointments and walk in rostering.
- Track how many emails are fielded to each SA a day.
- In person:
- Screen customers and monitor access to boutique
- Inform retail staff of customers arrivals or cancellation of appointments
Customer Experience
- To provide excellent customer service as the first point of contact to welcome customers
- Connecting customers with retail staff based on the appointments arranged
- Serves customer by greeting and complete procedures when guests arrive and leave (serving drinks beverage and welcome material)
- To prioritize incoming visitor and phone traffic effectively and smoothly
- Ensure CRM data capture for all new clients arrival
- Ensure that the boutique front area is in presentable condition
Administrative
- Key contact person for managing client appointment for the boutique
- Update calendars and schedule meeting for retail staff
- Assist Boutique Manager in roster planning.
- Record the boutique traffic data on daily basis and submit the report to relevant managers
- Track welcome materials inventory (drink and beverages for customer) and inform the person in charge for any replenishment required
Qualifications :
Minimum 3 to 5 years of relevant experience in hospitality or luxury retail industries
Strong communication and interpersonal skills
Possess good problem solving and exceptional prioritising skills
Well-groomed and possesses a can-do attitude
Additional Information :
Audemars Piguet offers a competitive and comprehensive compensation and benefits package.
Audemars Piguet is an equal opportunity and affirmative action employer. Audemars Piguet hires without regard to age sex sexual orientation gender identity genetic characteristics race color creed religion ethnicity national origin alienage citizenship disability marital status military status pregnancy or any other legally-recognized protected basis prohibited by applicable law.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Store Management Experience
- Computer Skills
- Management Experience
- POS
- Microsoft Outlook
- Microsoft Word
- Retail Sales
- Budget forecasting
- Merchandising
- Performance Management
- Leadership Experience
- Retail Management
About Company
Le présent et le futur d’Audemars Piguet se construisent grâce à la contribution de tous nos talents. Inspirés par la richesse de notre passé, nous sommes enthousiastes à l’idée de ce que nous créerons dans le futur. Ensemble, nous sommes résolument tournés vers l’avenir et en quête c ... View more
