Helpdesk Specialist Trainer

Arlington, TX - USA

Monthly Salary: $ 95000 - 115000

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Helpdesk Specialist (Training Instructor Technical Journeyman 2)

OM Group Inc. is hiring a Helpdesk Specialist to provide Tier 1 and Tier 2 technical support for the OHASIS and Socium GIS user community ensuring timely resolution of issues and high-quality user assistance. This role is essential for maintaining operational continuity and supporting a geographically distributed user base in a secure DoD environment.

Responsibilities:

Provide Tier 1 and Tier 2 support for the OHASIS and Socium GIS user community
Ensure timely resolution of technical issues and user assistance
Support a geographically distributed user base and maintain user documentation

Requirements:

Minimum 7 years of helpdesk or customer support experience with at least 5 years related to DoD military or US Government projects
Experience with ticketing systems requirements tracking software and user documentation
Strong communication and problem-solving skills
Familiarity with DoD systems security practices and user account management processes
Proximity to the National Capital Region for occasional onsite work
IAT Level II Certification (e.g. Security)
Active Secret Security Clearance
Contingent upon award; expected to begin in January 2026
Compensation will be determined based on several factors including relevant experience education skills certifications and market conditions with an expected range of $95000 to $115000

OM Group Inc. is an Equal Opportunity Employer (EOE) committed to compliance with all applicable federal state and local employment laws. Veteran preference.

OM Group Inc. is dedicated to fostering a workplace that is free from unlawful discrimination and retaliation. Our hiring and employment practices are based on merit ensuring that all individuals have equal opportunities based on their qualifications experience and skills.

If you need reasonable accommodation to apply please contact

No Third Parties or C2C Solicitation
This is a direct hire position ineligible for third party partnering. OM Group does not accept unsolicited resumes from third-party recruiters without a signed third-party agreement. Any unsolicited third-party resumes forwarded by recruiters to OM Group or to any of our managers or employees will be considered public information may be treated as a direct application from the person identified in the resume and will not be eligible for placement fee payment to the agency.

Required Experience:

Helpdesk Specialist (Training Instructor Technical Journeyman 2)OM Group Inc. is hiring a Helpdesk Specialist to provide Tier 1 and Tier 2 technical support for the OHASIS and Socium GIS user community ensuring timely resolution of issues and high-quality user assistance. This role is essential for...