Vice President, Head of Payments

Were building a relationship-oriented bank for the modern world. We need talented passionate professionals who are dedicated to doing whats right for our clients.

At CIBC we embrace your strengths and your ambitions so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC please visit

The Vice President Head of Payments is a high-impact future-focused leadership role within Technology Infrastructure and Innovation (TI&I) team responsible for shaping and driving the payments ecosystem advancing operational excellence and delivering industry-leading resilient and innovative payment solutions that accelerate growth for clients and business partners across the United States.

• Champions the modernization of payments platforms drives digital transformation and leads the end-to-end payments lifecycle from product innovation to technology enablement and operational excellence.

• Owns the payments cost model expense stewardship and operational efficiency providing major inputs into the US Payments P&L in close partnership with the business.

• Collaborates with business partners across US Commercial Banking Commercial Real Estate (CRE) US Treasury Management Private Banking and Digital Private Wealth Capital Markets and Corporate and Investment Banking to deliver cutting-edge payment capabilities that fuel growth enhance the client experience and position CIBC as a market leader in payments.

• Serve as a visible external representative for CIBCs payments capabilities including participation in relevant industry boards and committees and will educate senior leadership on market trends and opportunities to differentiate CIBCs payment offerings for both consumer and commercial clients.

CIBC employee experience principles:

• Always professional so our team members can excel and be their best professional self.

• Radically simple so our team members can focus on what they need to do and make an impact.

• Genuinely caring so our team members can feel valued for who they are and what they contribute.

CIBC leadership capabilities:

• Envisions the futureto innovate purposefully to create new value and harness new capabilities in order to meet the evolving needs of our diverse stakeholders.

• Inspires hearts and mindsto build an inclusive culture where we make bold choices collaborate and empower others to take chances and do whats right for our stakeholders.

• Drives action and impact togetherto align with urgency around what matters making decisions with speed and always making a real difference.

What Youll be Doing

BUSINESS STRATEGIES AND STRATEGIC PLANNING

• Shape and execute a bold US Payments vision aligned with CIBCs growth and Payments Roadmap.

• Lead an integrated payments strategy across product technology and operations to meet or exceed industry standards.

• Drive payments modernization through digital transformation operational resilience and client-focused innovation.

• Own the payments cost model and expense plan including budget unit economics and productivity targets; provide key P&L inputs.

• Represent CIBC as an industry leader in payments forums and regulatory engagements.

INTERNAL AND EXTERNAL BUSINESS PARTNER COLLABORATION / CLIENT SERVICE

• Build strong trust-based relationships with internal business partners.

• Act as connector and advisor through joint planning shared metrics and integrated teams to align payment strategies with business needs.

• Co-lead cross-functional initiatives with US Treasury Management to drive payment innovation and integrate client feedback.

• Align US and Global Money Operations by working closely with the Global Head and maintaining dual reporting.

• Manage external partnerships (networks vendors FinTechs) to enhance capabilities and ensure feedback loops for improvement.

• Collaborate with Finance on cost transparency allocations and insights to inform pricing and product decisions.

RISK MANAGEMENT

• Establish and maintain policies procedures and controls to minimize operational technical and fraud risks across US payment products.

• Ensure compliance with all relevant US and international regulations (AML KYC data protection).

• Oversee risk management including regulatory reporting audit support business continuity and interactions with regulators and internal risk partners.

OPERATIONAL AND BUSINESS EFFECTIVENESS

• Oversee payments operations to ensure efficient accurate and timely processing through automation process optimization and best practices (e.g. STP ISO 20022).

• Manage TI&I US Payments budget and efficiency targets aligning with performance objectives and providing accurate P&L inputs via allocation methods.

• Implement and monitor SLAs with stakeholders; ensure robust business continuity plans for all operations.

• Set and achieve targets for unit cost straight through processing rates resiliency and productivity.

PRODUCT MANAGEMENT TECHNOLOGY AND OPERATIONS

• Own the payments platform: Oversee lifecycle performance product vision roadmap and delivery for all payment rails and infrastructure.

• Lead payments product management team: Organize by payment type and ensure transparent cost models.

• Implement activity-based costing: Enable accurate business allocations and informed pricing investment and prioritization; monitor unit economics by rail.

• Collaborate with technology teams: Focus on infrastructure development maintenance integrations and cost transparency.

• Direct payments operations: Manage transaction processing exception handling settlement reconciliation and client support; track operational costs by payment type.

• Manage vendor and fintech relationships: optimize build vs. buy decisions for speed differentiation and economics.

• Monitor industry trends and technologies: Adapt strategies for competitive advantage (e.g. RTP FedNow APIs AI fraud detection ISO 20022).

• Use data analytics for decision-making: Drive continuous improvement cost analysis and financial modeling to support business cases and pricing.

• Establish and track KPIs: Ensure platform technology and operations meet performance cost efficiency and client satisfaction goals with cost transparency.

What Were Looking For

• 15 years in US Payments industry.

• Proven leadership of large diverse cross-functional teams (platform technology operations).

• Strong influencing and negotiation skills to shape strategy secure executive alignment and build consensus internally and externally.

• Exceptional communication able to convey complex concepts and provide external thought leadership.

• Client-focused; delivers innovative resilient payments solutions with high satisfaction.

• Expertise in payments infrastructure processes and technology across consumer and corporate segments.

• Advanced understanding of payments risks controls and compliance (AML KYC data protection).

• Knowledge of payments systems and emerging technologies (e.g. payment hubs real-time payments ISO 20022).

• Track record leading major transformation initiatives (platform modernization real-time payments API services).

• Strong business and financial acumen (cost modeling P&L partnership unit economics).

• Advanced project planning and process management skills to prioritize and execute roadmaps across functions.

• Industry engagement; develops innovative solutions and maintains participation in relevant forums.

• Organizational change expertise with success scaling teams to align with payments strategy.

• Financial industry knowledge to interpret market regulatory and business practices for strategic decisions.

• Demonstrated innovation agility and data-driven decision-making; drives continuous improvement via KPIs and collaboration.

At CIBC we offer a competitive total rewards package. This role has an expected salary range of $400000 - $700000 for the market based on experience qualifications and location of the position. The successful candidate may be eligible to participate in the relevant business units incentive compensation plan which may also include a discretionary bonus component. CIBC offers a full range of benefits and programs to meet our employees needs; including Medical Dental Vision Health Savings Account Life Insurance Disability and Other Insurance Plans Paid Time Off (including Sick Leave Parental Leave and Vacation) Holidaysand 401(k) in addition to other special perks reserved for our team members.

What CIBC Offers

At CIBC your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career rather than just a paycheck.

• We work to recognize you in meaningful personalized ways including a competitive salary incentive pay banking benefits a benefits program* a vacation offering wellbeing support and MomentMakers our social points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation please contact

• You need to be legally eligible to work at the location(s) specified above and where applicable must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation coding MS Office). Our goal for the application process is to get to know more about you all that you have to offer and give you the opportunity to learn more about us.

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