Field Operations Tech I

Brentwood, TN - USA

Monthly Salary: Not Disclosed

Posted on: 23 hours ago

Vacancies: 1 Vacancy

Job Summary

Welcome to Ovation Healthcare!

At Ovation Healthcare weve been making local healthcare better for more than 40 years. Our mission is to strengthen independent community healthcare. We provide independent hospitals and health systems with the support guidance and tech-enabled shared services needed to remain strong and viable. With a strong sense of purpose and commitment to operating excellence we help rural healthcare providers fulfill their missions.

The Ovation Healthcare difference is the extraordinary combination of operations experience and consulting guidance that fulfills our mission of creating a sustainable future for healthcare organizations. Ovation Healthcares vision is to be a dynamic integrated professional services company delivering innovative and executable solutions through experience and thought leadership while valuing trust respect and customer focused behavior.

Were looking for talented motivated professionals with a desire to help independent hospitals thrive. Working with Ovation Healthcare you will have the opportunity to collaborate with highly skilled subject matter specialists and operations executives in a collegial atmosphere of professionalism and teamwork.

Ovation Healthcares corporate headquarters is located in Brentwood TN. For more information visit .

General summary:

The Field Operations Technical I will be a key member of the Technology Services team providing essential technical support for Ovations Tech Services client locations. This role involves offering help desk phone support providing PC support troubleshooting technical issues and coordinating with third-party service providers and software/hardware vendors. Responsibilities include the installation of hardware software cabling and other related tasks to ensure systems operate smoothly.

The Field Operations Technical I will use an IT ticketing system to log track update and communicate progress on all service requests. Additionally the role requires travel to various clinics to provide on-site support for clinic users ensuring timely resolution of technical issues and maintaining a high standard of customer service. This position offers an opportunity to work closely with clients resolve technical problems and contribute to the overall success of the Tempo Technology Services team.

Duties and Responsibilities:

Provide help desk phone support and PC support for Ovations Technology Services client locations.
Troubleshoot technical issues related to hardware software and network connectivity.
Coordinate with third-party service providers and software/hardware vendors as needed.
Install hardware software cabling and related equipment to ensure smooth system operation.
Use an IT ticketing system to log track update and communicate progress on service requests.
Travel to various clinic sites to provide on-site technical support and timely issue resolution.
Maintain a high standard of customer service while working closely with clients.
Contribute to the overall success of the Tempo Technology Services team through effective problem solving and support.

Education:

Associates Degree Preferred

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:

Reliable high-speed internet connection is required for all remote/hybrid positions.
Must have access to stable Wi-Fi with sufficient bandwidth to support video conferencing cloud-based tools and other online work-related activities.
A HIPAA-compliant work environment is required including a secure workspace free from unauthorized access or interruptions no use of public Wi-Fi unless connected through a secure company-provided VPN and compliance with all applicable HIPAA privacy and security regulations.

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Welcome to Ovation Healthcare!At Ovation Healthcare weve been making local healthcare better for more than 40 years. Our mission is to strengthen independent community healthcare. We provide independent hospitals and health systems with the support guidance and tech-enabled shared services needed to...