Knowledge Manager

Raleigh, WV - USA

Monthly Salary: Not Disclosed

Posted on: 3 days ago

Vacancies: 1 Vacancy

Job Summary

Job Description

OES Equipment part of the DPR Family of Companies is a fast-paced supply and rental equipment company in the construction industry. We are seeking an experienced Knowledge Manager to establish and sustain a unified knowledge management program. Under the direction of the OES T&I Team Lead this role will oversee the development of a central process library standardize documentation across OESs operations and ensure employees can easily access the information they need to perform their work safely efficiently and consistently.

The ideal candidate thrives at the intersection of operations process and technologysomeone who can translate how work gets done into structured searchable knowledge that connects people and systems. This role will collaborate closely with DPRs Knowledge Management team to ensure OES knowledge systems and practices align with enterprise strategy where appropriate while remaining tailored to OESs unique business needs. Responsibilities will include but may not be limited to the following:

Duties and Responsibilities

Partner with OES cross-functional teams to design and lead the implementation of OESs process library as the single source of truth for operational processes and best practices.

Document standard business processes for all departments and roles in partnership with subject matter experts from the business.

Maintain OES knowledge base and process libraries as well as the OES-specific content on the DPR intranet that DPR employees rely on to work effectively with OES.

Develop metadata structures templates and governance models that make process information easy to maintain and find.

Ensure metadata and structuring decisions support future integration opportunities with OES operational systems and DPR enterprise KM where appropriate.

Integrate the process library with existing OES business systems (e.g. ERP inventory safety HR) to create seamless access to relevant information.

Establish governance workflows for process creation review and approval.

Maintain content quality by developing standards for documentation formatting and version control.

Build contributor guidelines and train OES employees on how to submit or update content.

Promote consistent use of OESs process library and knowledge resources through training onboarding and communication.

Measure system usage and incorporate employee feedback to identify improvements and drive continuous adoption of OESs knowledge resources.

Develop clear contributor guidelines and maintain training materials to onboard new content contributors and maintain long-term content quality.

Partner with DPRs KM team to ensure shared knowledge (e.g. safety practices benefits ordering processes) is accessible across both organizations where appropriate and to align on taxonomy and governance standards.

Collaborate with OES business units and DPR counterparts to identify opportunities for knowledge integration and shared taxonomy.

Serve as the primary liaison to DPRs Knowledge Management team for system alignment governance practices and cross-company integration opportunities.

Represent OES in cross-company KM initiatives that support the broader enterprise knowledge ecosystem.

Required Skills and Abilities

Excellent organizational collaboration and communication skills.

Able to work effectively across multiple teams and levels.

Flexible and able to adjust to process changes.

Effectively manage multiple projects and assignments concurrently.

Curiosity and ability to translate operational expertise into structured usable knowledge.

Education and Experience

Bachelors degree in Business Administration Information Systems Construction Management or related field.

3 years of experience in knowledge management operations systems process documentation or related disciplines including collaborating with diverse stakeholders leadership end users and external vendors.

Demonstrated experience building or managing a knowledge base process library or similar repository.

Experience designing or implementing process documentation standards including templates workflows and review cycles.

Experience administering or maintaining content in enterprise platforms (e.g. SharePoint ServiceNow Confluence or similar).

Knowledge of commercial construction rental equipment and supply chain processes and workflows and financials is preferred.

Physical Requirements

Prolonged periods of sitting and/or standing at a computer screen.

Must be able to lift 15 pounds at times.

Occasional domestic travel may be for meetings (estimated at a maximum quarterly butmay flex based on project or program needs).

While this is a hybrid role with most time being spent working from home attendance at important meetings and events at the local OES Equipment/DPR office is required.

DPR Construction is a forward-thinking self-performing general contractor specializing in technically complex and sustainable projects for the advanced technology life sciences healthcare higher education and commercial markets. Founded in 1990 DPR is a great story of entrepreneurial success as a private employee-owned company that has grown into a multi-billion-dollar family of companies with offices around the world.

Working at DPR youll have the chance to try new things explore unique paths and shape your future. Here we build opportunity togetherby harnessing our talents enabling curiosity and pursuing our collective ambition to make the best ideas happen. We are proud to be recognized as a great place to work by our talented teammates and leading news organizations like U.S. News and World Report Forbes Fast Company and Newsweek.

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Manager

Job DescriptionOES Equipment part of the DPR Family of Companies is a fast-paced supply and rental equipment company in the construction industry. We are seeking an experienced Knowledge Manager to establish and sustain a unified knowledge management program. Under the direction of the OES T&I Team ...