Learning & Development Specialist – Sales Enablement

We are seeking a strategic and creative Learning & Development Specialist to join our Sales Enablement team within the life insurance division of John Hancock. This role combines instructional design expertise with e-learning development skills to create impactful scalable learning solutions that drive sales performance and business outcomes. You will collaborate with subject matter experts sales leaders and cross-functional partners to design develop and deliver engaging digital learning experiences for our global sales organization.

Position Responsibilities

Learning Strategy & Design

• Conduct needs assessments and performance gap analyses to inform learning solutions.

• Collaborate with subject matter experts to define clear measurable learning objectives that directly support business priorities and sales performance goals.

• Design learning programs that align with sales enablement goals including onboarding product training and skills development.

• Apply adult learning principles and instructional design models (e.g. ADDIE SAM) to create effective learning experiences.

Digital Content Development

• Develop interactive e-learning modules videos simulations and microlearning assets using tools such as Articulate Storyline Rise Camtasia and Seismic Learning.

• Create visually engaging storyboards and scripts that support learning objectives and brand standards.

• Ensure accessibility and responsiveness across devices and platforms.

Sales Enablement Integration

• Partner with sales leaders and SMEs to translate business needs into learning outcomes.

• Embed learning into sales workflows and tools to support just-in-time learning and performance support.

• Align content with sales methodologies product launches and go-to-market strategies.

Technology & Platform Management

• Manage course deployment and tracking within the Learning Management System (LMS).

• Test and troubleshoot SCORM packages for functionality and reporting accuracy.

• Leverage data and analytics to measure learning effectiveness and optimize content.

• Deliver regular KPI updates to stakeholders ensuring transparency and continuous improvement in course adoption and effectiveness.

Project & Stakeholder Management

• Lead end-to-end project management for learning initiatives including timelines resources and stakeholder communication.

• Facilitate reviews and feedback loops with SMEs and business partners.

• Maintain documentation and version control for all learning assets.

Required Qualifications

• Bachelors degree (Instructional Design Educational Technology or related field preferred).

• 5 years of experience in instructional design and e-learning development preferably in a sales or corporate environment.

• Proficiency in e-learning authoring tools and multimedia production.

• Strong understanding of adult learning theory performance-based design and sales enablement principles.

• Excellent communication collaboration and project management skills.

Preferred Qualifications

• Experience with sales enablement platforms (e.g. Highspot Showpad Seismic).

• Familiarity with CRM tools (e.g. Salesforce) and how learning integrates with sales workflows.

• Knowledge of data-driven learning evaluation models (e.g. Kirkpatrick Phillips ROI).

When you join our team:

• Well empower you to learn and grow the career you want.

• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team well support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location please contact for the salary range for your location. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays 3 personal days 150 hours of vacation and 40 hours of sick time (or more where required by law) each year and we offer the full range of statutory leaves of absence.

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