Vigilance Coordinator

We are currently looking for a Vigilance Coordinatorto join our Group Business Operationsfunction within the Safety & Surveillance group.

This is afull-timeopportunity on apermanentbasis. The role will be based in 10 South Colonnade Canary Wharf London E14 be aware that this role can only be worked in the UK and not overseas.

Government departments and agencies are working towards implementing a minimum 60% attendance in office sites.

We are currently implementing a flexible hybrid way of working with a minimum of8days per month working on site to enable the collaboration and contact with partners and stakeholders needed to deliver MHRA business. Attendance on site is driven by business needs so depending on the nature of the role this can flex up to12days a month with the remainder of time worked either remotely or in the office. Some roles will need to be on site more regularly.

Who are we

The Medicines and Healthcare products Regulatory Agency enhance and improve the health of millions of people every day through the effective regulation of medicines and medical devices underpinned by science and research.

The Safety and Surveillance Group brings together into a single integrated structure devices and medicines safety expertise with enforcement capabilities. These functions will be supported by our data and evidence generating capabilities complementing our signal generating capabilities produced via the new Safety Connect System.

The Group Business Operations function supports the effective running of the S&S Group including budget and performance management and works closely with the whole Group and the enabling centre of the Agency.

Whats the role

The purpose of the role is to provide excellent communications to a wide range of people including healthcare professionals external agencies thepublicand staff at all levels within the Agency. The successful applicant will work flexibly across the range of products for medicines and medical devices.

Key responsibilities:

• Supports the coordination and allocation of vigilance enquiries and data requests received by the Vigilance Service and Data Provision team contributing to ensuring delivery ofhigh leveltargets and Agency performance measures anda high levelof service to internal and external stakeholders

• Responsible for responding to vigilance enquiries and data requests and support of incident submission issues from a range of stakeholdersin a timely mannerwithin set targets dealing with urgent matters as necessary escalating issues and using sound scientificjudgementas necessary.

• Assistin triage of incoming vigilance submissions relating to PSURs Renewals and Type II variations.

• Work flexibly across the unit to deliver vigilance priorities including adverse incident assessment & follow up and developing own skills through VCF.

• Production of operational metrics relating to vigilance enquiries and maintenance ofaccurate accessible records for tracking and monitoring performance against targets and deadlines.

• Establish close working ties within the Vigilance Service and Data Provision Unit toassistwith exchange of good working practices as well as to help cover periods of absence and workload peaks across the Unit. Supporting a culture of continuous process improvement and a focus on efficiency gains.

Who are we looking for

Oursuccessful candidatewill have:

• Excellent written and verbal communication skills

• Effective organisational skills ability to multi-task and prioritise work to meet tight deadlines

• Proven customer service experience with a strong focus on delivering a high quality of service to internal and external stakeholders.

• Ability to analyse and interpret complex data and makeappropriate recommendationsunder pressure.

• Able to communicate confidently and diplomatically with both external and internal stakeholders

Person Specification:

Method of assessment: AApplication IInterview

Behaviour Criteria:

• Working Together (A I)

• Communicating and Influencing(A I)

• Developing self and others(A I)

Experience Criteria:

• Able to communicate confidently and diplomatically with both external and internal stakeholders.(A I)

• Effective organisational skills ability to multi-task and prioritise work to meet tight deadlines. (A I)

• Proven customer service experience with a strong focus on delivering a high quality of service to internal and external stakeholders.(A I)

• Ability to analyse and interpret complex data and make appropriate recommendations under pressure.(A I)

• Proven ability to produce work to high standards of quality within a pressurised time frame (A I)

Technical Criteria:

• Degree or equivalent qualification in a relevant discipline e.g. pharmacy life science medical engineering medical physics or other relevant discipline (A)

• An understanding of the use of information systems involved in the reporting of adverse incidents and signal management to support business processes including sharing information externally with stakeholders. (A)

Strengths Criteria:

• Adaptable (I)

• Learner (I)

If you would like to find out more about this fantastic opportunity please read our Job Description and Person Specification!

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The selection process:

We use the Civil Service Success Profiles to assess our candidatesfind out more here.

• Online application form including questions based on theBehaviour Experience and Technical Success Profiles.Please ensure all application questions are completed in full; your application may not be considered if any responses are left blank. Our applications are CV blind and our Hiring Managers will not be able to access your CV when reviewing your application.

• Interview which can include questions based on theBehaviour Experience Technical and Strengths Success Profiles.

In the instance that we receive a high number of applications we will hold an initial sift based on the lead criteria of:Experience of working within teams and across organisations using problem-solving skills to offer solutions which add value.

Applicants are assessed on whether they meet any mandatory requirements as well as the necessary skills and experience for the role. Applications are scored based on the competency-based answers provided- ensure you have read these thoroughly and allowsufficienttime. You can view the competencies for this role in the job description.

Use of AI in Job Applications

Applicants must ensure that anything submitted is factually accurate and truthful. Plagiarism can include presenting the ideas and experience of others or generated by artificial intelligence as your own.

If you require any disability related adjustments at any point during the process please contact as soon as possible.

Closing date:09 December 2025

Shortlisting date: 10 December 2025

Interview date:22 & 23 December 2025

Candidates will be contacted within a week of the sift and the interviews completed to inform them of the outcome.

If you need assistance applying for this role or have any other questionsplease contact

Candidates will be subject to UK immigration requirements as well as Civil Service nationality information on whether you are able to apply is availablehere.

Successful candidates must pass a disclosure and barring security check as well as animal rights and pro-life activism checks. People working with government assets must completebasic personnel security standard checks.

Certain roles within the MHRA will require post holders to have vaccinations and in some circumstances routine health surveillance. These roles include:

• Laboratory-based roles working directly with known pathogens

• Maintenance roles particularly those required to work in laboratory settings

• Roles that involve visiting other establishments where vaccination is required

• Roles required to travel overseas where specific vaccination may be required.

Applicants who are successful at interview will be as part of pre-employment screening subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicants details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

Any move to the MHRA from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes including Tax-Free Childcare. Determine your eligibilityhere.

Successful candidates may be subject to annual Occupational Health reviews dependent on role requirements. If you have any queries please contact.

In accordance with the Civil Service Commissioners Recruitment Principles our recruitment and selection processes are underpinned by the requirement of selection for appointmenton the basis ofmerit by a fair and open competition. If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint you should firstly contact Florentina Oyelami Head of Talent Acquisition.

If you are not satisfied with the response you receive you can contact the Civil Service Commission at:

Civil Service Commission

Room G/8

1Horse Guards Road

London

SW1A 2HQ