ETIC, Microsoft Teams Voice & UC Solution Engineer Manager
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Job Location:
Monthly Salary:
Posted on:
20 hours ago
Vacancies:
1 Vacancy
Job Summary
Line of Service
Internal Firm ServicesIndustry/Sector
Specialism
Management Level
ManagerJob Description & Summary
Design assess and deliver Microsoft Teams Voice and enterprise telephony solutions across complex multi-site IT environments. Lead end-to-end architecture migration planning and rollout of unified communications ensuring alignment with enterprise infrastructure standards and minimal business disruption.Key Responsibilities
- Assess existing IT/telephony environments and identify gaps vs. global standards.
- Design Microsoft Teams Phone solutions including Direct Routing SBC architecture dial plans call routing and contact center integration (Luware Anywhere365).
- Plan and execute migrations: SBC configuration number porting Teams Voice policies network readiness identity dependencies and cutover strategies.
- Coordinate with network AD/Entra M365 security server/client teams to deliver integrated solutions.
- Validate configurations troubleshoot call quality/SIP issues and ensure stable service rollout.
- Produce architecture documents migration playbooks and operations handover packages.
- Support adoption/change efforts and ensure smooth user transition to new voice capabilities.
Required Expertise
- Strong hands-on experience with Microsoft Teams Voice Direct Routing SIP PSTN SBCs (AudioCodes).
- Solid knowledge of M365 Exchange Online Entra ID/AD
- Understanding of LAN/WAN QoS firewalls Cisco SD-WAN/Catalyst networks.
- Experience in large-scale UC migrations and multi-country environments.
Preferred Background
- Certifications such as MS-720 MS-700 AZ-104 SC-300 AudioCodes SBC.
- Practical experience in contact center integrations and hybrid/cloud identity models
Education (if blank degree and/or field of study not specified)
Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank certifications not specified)
Required Skills
Optional Skills
Accepting Feedback Accepting Feedback Active Listening Amazon Web Services (AWS) Analytical Thinking Apptio Cloud Administration Cloud-Based Service Management Cloud Compliance Cloud Engineering Cloud Infrastructure Cloud Infrastructure Architecture Design Cloud Infrastructure Optimization Cloud Migration Cloud Operations (CloudOps) Cloud Performance Optimization Cloud Service Delivery Cloud Strategy Coaching and Feedback Communication Creativity CrowdStrike Dynatrace APM Embracing Change Emotional Regulation 24 moreDesired Languages (If blank desired languages not specified)
Travel Requirements
Not SpecifiedAvailable for Work Visa Sponsorship
NoGovernment Clearance Required
NoJob Posting End Date
Required Experience:
Manager
Key Skills
- EIGRP
- VOIP
- VMware
- Avaya
- BGP
- LAN
- OSPF
- QoS
- Project Planning
- Scripting
- Unity
- Troubleshooting
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