Spare Parts Specialist

Job Description

The Spare Part Specialist is responsible for driving the spares sales through actively quoting spares and managing spares opportunities to successful capture. He/she will be required to interface with customers as well as internal stakeholders to provide information in response to inquiries about products/services and to handle/fulfill requests. Drive and support programs to increase spares sales and drive improvement in overall customer experience.

Salary Range: $65000 - $75000 USD

ESSENTIAL JOB DUTIES:

• Drive exceptional brand and buying experiences for all customers across multiple service touchpoints - both digital and physical.
• Help implement and drive key performance indicators (KPIs) that drive front-end success in spares proposal on time delivery (OTD) capture rate and bookings at various customer touchpoints that impact the customer experience.
• Support the data collection reporting and analytics for key metrics within the service department.
• Provide support to Service Technicians Project Manager and Account Managers.
• Understands the importance of maintaining the customer relationship management (CRM) system (Salesforce) leveraging it to manage customer relationships and opportunities.
• Support generation of new quotes and order fulfillment to ATS LSS Chicago standard and approval policies
• Support service request ticket management to successful closure
• Contact external and internal customers to respond to inquiries or to notify them of updates related to spares proposals and open spares orders.
• Identify customer service issues and work with designated departments to drive to resolution.
• Builds and maintain strong customer relationships.
• Maintain International Standardization Organization (ISO) standards.
• Some off-hour availability may be required.
• Full compliance with the terms and conditions within the employee signed work from home policy.
• Comply with all ATS Company policies.
• Other duties as assigned.

Qualifications

• High school diploma or equivalency
• Minimum 2 years of customer service-related experience in technical field required.
• Excellent verbal and written communication skills attention to detail customer service and interpersonal skills.
• Ability to work independently multitask and manage ones time.
• Ability to accurately document and record customer/client information
• Previous experience with computer applications such as MS Outlook Excel Word and data entry software.
• Previous experience with customer relationship management (CRM) software such as Salesforce is a plus.

JOB SPECIFICATIONS:

• The employee may be required to stand walk push pull reach overhead and bend to the floor.
• Exert up to 50 pounds of force occasionally and/or exert up to 10 pounds of force frequently.
• Visual Acuity Normal requirements for reading written instructions and computer screens.
• Hearing Ability Normal requirements for understanding verbal instructions.
• Working Conditions The employee is subject to a normal office environment with occasional exposure to high noise levels and/or physical hazards when visiting the manufacturing floor.
• Capable of wearing appropriate related PPE for extended periods of time