About the position:

As a Senior Developer in Netskopes Customer Solution Group (CSG) you will design and build AI-enhanced internal tools that improve customer customer support and success workflows. You will work across GenAI (LLM assistants RAG pipelines) cloud-native services and automation platforms owning backend systems end-to-endfrom design to deployment. This is a hands-on role ideal for an experienced Python developer excited about applying AI to deliver innovative tools that empower our Support and Customer Success teams and ultimately world-class experiences to Netskope customers.

As a member of that team at Netskope you will have an important role in the development of cutting-edge tools of which some are AI-driven with the opportunity to help shape the future of customer support technology.

Responsibilities:

• Work in the implementation of applications that will improve Netskope Customer Experience even more including:
  • GenAI/Large Language Model assistants;
  • Retrieval Augmented Generation (RAG) pipelines;
  • Workflow and process automation tools;
  • Agentic AI tools;
  • Troubleshooting and performance monitoring tools.
• Own the delivery of such applications from design and development to deployment and monitoring following modern approaches for maximum productivity and quality.
• Design implement and maintain the features and backend components of such applications using Python and public cloud services (AWS and GCP).
• Develop data pipelines and strategies for efficient data retrieval and processing to support such applications.
• Help deploy and monitor the applications in public cloud environments.
• Build clients/servers that consume/serve REST APIs gRPC etc.
• Troubleshoot bugs and issues raised by internal customers.
• Manage individual project priorities deadlines and deliverables in a fast-paced development environment.
• Create and update the status of task tickets as needed together with documenting and sharing relevant information about the tasks and deliverables.
• Keep abreast of the latest technologies that could be used to improve the products.
• Collaborate with other internal Netskope teams to drive individual tasks forward.

Job Requirements:

• 6 years of backend software development
• Expertise in Python
• Experience developing RESTful API services leveraging libraries such as FastAPI
• Working knowledge of AWS components for application development and deployment
• Experience with PostgreSQL and other modern database technologies
• Experience with developing applications that use LLMs
• Proficiency in prompt engineering for LLMs to achieve desired outcomes
• Experience with Docker containerization Docker
• Working knowledge of git
• Experience with Agile methodologies
• Experience using LLM-powered tools that assist development work (Github Copilot etc.)
• Knowledge of secure development practices
• Energetic self-starter with the desire to work in a dynamic fast-paced environment
• Excellent verbal and written communication skills

Additional Requirements (Nice to have):

• Expertise in Rust
• Good understanding of AI/ML concepts natural language processing (NLP) vector embeddings
• Good understanding of evaluation processes of LLM applications
• Good understanding of Retrieval Augmented Generation (RAG) architectures.
• Experience with vector databases (e.g. Qdrant Weaviate)
• Experience with GenAI frameworks and libraries (e.g. LangChain LLamaIndex)

Education:

• Bachelors or Masters degree preferred

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