Bilingual Service Advisor
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Job Location:
Texas City, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Cook Ford is looking for a Bilingual Service Advisor who is fluent in both English and Spanish to join our growing Service Department. If youre passionate about delivering exceptional customer service thrive in a fast-paced environment and enjoy helping customers understand their vehicle needs we want to meet you!
Key Responsibilities
Greet customers and serve as their main point of contact throughout the service process.
Clearly communicate vehicle issues recommended services and repair timelines in both English and Spanish.
Prepare repair orders document concerns and relay accurate information to the service technicians.
Provide service estimates obtain approvals and update customers on repair status.
Ensure customer satisfaction by maintaining transparency professionalism and timely communication.
Coordinate with parts and service teams to ensure smooth workflow.
Promote recommended maintenance services in accordance with manufacturer guidelines.
Handle customer questions concerns and follow-up needs with care and efficiency.
Qualifications
Fluent in Spanish and English (required).
Previous Service Advisor or automotive customer service experience preferred (Ford dealership experience a plus).
Strong communication and customer service skills.
Ability to work in a fast-paced environment while maintaining accuracy and professionalism.
Basic knowledge of vehicle systems and maintenance is helpful.
Proficiency with dealership management software (Tekion) is a plus.
Valid drivers license and clean driving record.
What We Offer
Competitive pay structure (base commission).
Health dental and vision benefits.
Paid vacation and holidays.
Ongoing training and certification opportunities through Ford.
Supportive team-focused work environment.
If youre ready to grow your career with a dealership that values customer experience and employee success apply today and join the Cook Ford family!
Required Experience:
Unclear Seniority
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
About Company
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