IT Technician
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Job Location:
Northampton, PA - USA
Hourly Salary:
$ 20 - 25
Posted on:
21 hours ago
Vacancies:
1 Vacancy
Job Summary
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Training & development
IT Technician (Level 1 and Level 2)
Location: Northampton MA
Pay Range: $20-25/hour
Schedule: Monday - Friday 9a-5p
ServiceNets IT Department is hiring IT Technicians to support our programs across Western Massachusetts. These positions are hands-on customer-facing roles ideal for people who want to build practical IT experience and advance their careers while supporting a mission-driven organization.
Key Responsibilities:
Depending on experience technicians will handle responsibilities such as:
- Supporting desktops laptops printers mobile devices and common software
- Responding to help desk tickets and assisting users with account access MFA and troubleshooting
- Setting up workstations peripherals and basic network connections
- Documenting work accurately and escalating issues when needed
- Handling more advanced tasksescalated workstation issues basic networking VoIP setup equipment replacementsfor those operating at a Level 2 capacity
- Assisting with site setups moves and equipment upgrades
- Building new skills through structured hands-on training designed to support long-term career growth
Placement as Level 1 or Level 2 is based on technical ability as well as demonstrated maturity customer service strength communication skills and the ability to work effectively as part of a team.
- Strong communication and customer service skills
- Foundational knowledge of Windows Microsoft 365 and hardware
- Willingness to learn follow guidance and grow within the department
- Proficiency with Windows Microsoft 365 networking basics VoIP and escalated troubleshooting
- Steady communication sound judgment and reliable teamwork
- Ability to work independently when needed
- Valid drivers license and reliable transportation
- Ability to lift and carry computer equipment
- Professional customer-service-focused approach
- Hands-on work across diverse environments
- Training and mentorship to help you grow your career
- Clear internal advancement pathway
- Supportive steady team culture
- Work that directly supports human-services programs across the region
- Generous PTO (time-off) package.
- Comprehensive health and dental insurance plans.
- Life insurance and long-term disability insurance.
- 403(b) retirement plan.
- Tuition remission for eligible classes.
- Public Service Loan Forgiveness (PSLF) eligibility and tuition assistance.
- Opportunities for career development and advancement.
- And much more
ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability or veteran status.
ServiceNet is a non-profit agency supporting people with mental health challenges developmental disabilities brain injuries homelessness and more. We offer great benefits room to grow and plenty of rewarding opportunities. Wed love for you to join us!
At ServiceNet you will make a real difference. Whether youre working in residential direct care clinical care peer support or other valuable roles youll be part of a compassionate team dedicated to supporting our community.
And with over 3000 employees and over 100 programs across western Massachusetts were confident theres a role thats the right fit for you.
Required Experience:
IC
Key Skills
- IT Experience
- Network Administration
- Active Directory
- LAN
- Computer Networking
- Computer Skills
- Windows
- Remote Access Software
- Help Desk
- IT Support
- Operating Systems
- Troubleshooting
About Company
Essential Human Services For People Living With Mental Health Challenges, Developmental Disability, Brain Injury, Substance Abuse, And More.
