Experienced Bilingual Collections Agent (FrenchEnglish Required)
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Job Location:
Monthly Salary:
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
Join a Team Thats Passionate About Making Lives Better!
At Bill Gosling Outsourcing we believe that success starts with an amazing team. We are a global leader in outsourcing solutions we focus on making lives better one connection at a time. We provide tailored solutions to businesses around the globe specializing in customer care sales and financial services. Were looking for enthusiastic driven individuals to join our dynamic work environment where fun meets results!
We are looking for an Experienced Bilingual Collection Agent to join our team and provide outstanding service to our this role you will be the first point of contact for our customers addressing their inquiries and resolving issues in both languages.Compensation: $21.50 per hour
What Youll Do:
- Respond to customer inquiries providing timely and accurate information in both French and English
- Resolve customer issues ensuring high satisfaction levels and adhering to company standards
- Maintain a high level of professionalism while interacting with customers
- Handling inbound and outbound calls emails and chat inquiries in both languages
- Document interactions and maintain up-to-date records in our systems
- Collaborate with other departments to resolve customer concerns efficiently
What Were Looking For:
Fluency in both French and English including strong verbal and written communication skills is required for this role.
Location
This is a hybrid opportunity and requires ability to work onsite from our Barrie or London office. Candidates must be within a commutable distance to one of our offices.
Shift Availability
Ability to work full-time (40-hours per week) year round.
Flexible availability as shifts will be a mixture of mornings afternoons and weekends
Work Experience
Previous experience in collections is required.
Skills & Abilities
Positive Attitude: A friendly enthusiastic and approachable demeanor that makes customers feel comfortable.
Problem-Solving Abilities: The ability to quickly analyze a situation and find a solution to meet customer needs.
Attention to Detail: Ensure accurate data entry and follow-up on all customer interactions.
Adaptability: Able to adjust to new systems processes and customer needs.
Team Player: A collaborative spirit who enjoys working with others to achieve common goals.
Tech-Savvy: Comfortable using customer service platforms CRM systems and other software tools.
Willingness to Learn: Open to ongoing training and development to grow in the role and with the company.
AI Use Notice: Bill Gosling Outsourcing utilizes Artificial Intelligence (AI) technologies as part of our hiring and candidate evaluation process. These tools assist our team in reviewing applications and identifying qualifications relevant to the role.
Why Join Us
Growth Opportunities: We believe in promoting from within and providing opportunities for career advancement.
Comprehensive Training: We offer extensive paid training to ensure youre equipped for success.
Team-Oriented Culture: Work in a collaborative supportive environment with peers who are passionate about what they do.
Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.
Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events we foster a lively and inclusive work environment where youll build strong connections.
State-of-the-Art Offices: Work in our modern well-equipped offices designed to enhance collaboration and productivity.
Rewarding Work: Help businesses grow while making a real difference in peoples lives!
Get to Know Us Better! Follow us to get an insider view of our team in action our values in motion and a sneak peek into what makes us an awesome place to work!
Twitter & Instagram: bgocareers
Facebook: Bill Gosling Outsourcing
LinkedIn: Bill Gosling Outsourcing
At Bill Gosling Outsourcing we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race gender age ability status or any other characteristic you are valued here.If you require accommodations at any stage of the hiring process we are happy to work with you to ensure you have the support you need just let us know.
Bill Gosling Outsourcing Where your career thrives!
Required Experience:
Senior IC
Key Skills
- Administrative Skills
- Time Management
- Diplomatic Skills
- Listening Skill
- Languages Fluency
- Organizational Skill
- Pressure Management
- Discipline Skills
- Communication
- Relationship Management
- Client Services
- Flexibility
- IT Skill
- Orderly Condition
- Secretarial Skill
About Company
Discover tailored outsourcing solutions for your business needs at Bill Gosling Outsourcing. From BPO services, accounts receivable management, CX & contact center solutions.
