Technical Account Manager Team Lead

About the Team

The Professional Services organization at Miro is focused on ensuring our Enterprise customers achieve exceptional outcomes through the Innovation Workspace. Our team of strategic advisors onboarding experts and technical account managers work side-by-side with customers to transform how they collaborate build and innovatepowered by agentic AI and Miros world-class platform.

About the Role

What youll do

• Team Leadership & Management
• Manage mentor and coacha team of Technical Account Managers including hiring training and conducting performance evaluations
• Develop and implement processesto improve team efficiency drive consistent global service delivery and enhance overall client satisfaction
• Monitor team performance metrics(e.g. CSAT Renewal Rate Feature Adoption) and report on key KPIs to leadership
• Serve as the primary escalation pointfor complex technical issues client challenges and account risks ensuring timely resolution across the team
• Strategic Client Engagement
• Take ownership of and managesome of the teams most complex or strategic accounts and projects
• Drive strategic technical proposals and solutionsduring the pre-sales process to support AMER Strat demand
• Build and maintain strong relationships with key clients supporting key sales and renewal activities
• Identify opportunities for account growth and new business development coaching the team to execute on these
• Cross-Functional Collaboration
• Collaborate with sales engineering and product teams toadvocate for customer needsanddrive internal process improvements
• Contribute to the development of technical documentation best practices and the overall TAM playbook for the organization

What youll need

• 8 yearsin consulting technical account management customer success or similar roles inenterprise SaaS.
• At least 3 years of experience in a leadership management or team lead rolemanaging Consultants Technical Account Managers or similar client-facing professionals.
• Demonstrated ability to serve as an escalation point for complex technical issues and client challenges.
• Familiarity withAPIsintegrations and enterprise IT ecosystems.
• Proven ability tolead team-wide initiativesfor workflow optimization platform adoption and change management.
• Expertise inplatform and team analyticsto drive data-informed decisions and continuous team improvement.
• Skilled at facilitating executive-level discussions and cross-functional workshops.
• Highly proactivestrategic leaderwith a strong customer outcome orientation capable of operating independently and navigating ambiguity.
• Willing to travel to customer sites up to 25%.

Whats in it for you

• 401k matching Competitive equity package
• Excellent Medical Dental and Vision health benefits
• Fertility & Family Forming Benefits
• Flexible time off
• Lunch snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Up to $2000 of charitable donation matches each year

Required Experience:

Manager