Technical Application Specialist

Singapore - Singapore

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Azenta Singapore PTE LTD

At Azenta new ideas new technologies and new ways of thinking are driving our future. Our customer focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships.

All we accomplish is grounded in our core values of Customer Focus Achievement Accountability Teamwork Employee Value and Integrity

Job Title

Technical Application Specialist

Job Description

The Technical Application Specialist will serve as a primary technical field contact for our customers and work closely with our regional sales and marketing teams. The TAS will work directly with customers to design solutions tailored for customer requirements and provide both pre- and post-sales technical support for GENEWIZ services and products with a strong focus on gene synthesis. This role will also provide insights into customer needs and market trends assist in leads generation and support brand activities. This position will be based in Australia with travel requirements of up to 50% locally and regionally.

Key Responsibilities

Provide technical expertise and collaborate with customers in Australia New Zealand and assigned regions at both pre- and post-sale stages.

Provide expert understanding and strong technical competency in discussing GENEWIZs gene synthesis and related services and workflows.

Communicate companys services and products to our customers through content creation. scientific seminars application workshops product demos and training

Identify and engage with prospects and KOLs and provide leads feedback and market trends for the sales marketing and technical teams.

Work with marketing and technical teams to develop and update workflow applications and educational content for customer training in the form of videos seminars training manuals etc.

Collaborate with the marketing team on creating a marketing plan registering/planning/attending local vendor shows creating and executing on campaigns

Work cross-functionally with Product Management Inside Sales Technical Support Accounts and Channel Managers to ensure effective collaboration of resources to deliver on customers needs

Local and regional travel (up to 50%) to work in the field independently with sales or marketing attend both internal and external meetings with key customers provide training and participate in trade shows and conferences

Keep the commercial teams informed about the competitive market landscape and research development through attending industry seminars trade shows and conferences

Other duties as assigned.

Qualifications Required

MSc/PhD in any fields related to molecular biology

Hands-on laboratory experience or direct working knowledge on gene synthesis

Have worked as technical support technical sales sales or field applications in related life science industries in Australia.

Strong network with the Australian life science research community biotechnology clinical or pharmaceutical industries.

Fluency in English.

Excellent verbal written presentation negotiation interpersonal and organization skills

Customer-centric and solutions-driven mindset and tactful and empathetic approach

High self-motivation and able to manage priorities effectively

Must have demonstrated ability to work synergistically and communicate effectively in a collaborative team environment

Understand customer needs and thought process and communicate effectively to customers the appropriate GENEWIZs solutions with the aim of adding value to customers

Shows understanding of market trends business dynamics and scientific advances and their respective impact on customers

Resourceful and is comfortable in navigating through internal resources by collaborating cross-functionally

Preferred

PhD is a plus Experience of customer support and use of CRM system a plus NGS experience is a bonus

Fluency in one other language.

TRAVEL FREQUENCY: 50%

If any applicant is unable to complete an application or respond to a job opening because of a disability please email at for assistance.

Azenta is an Equal Opportunity Employer. This company considers candidates regardless of race color age religion gender sexual orientation gender identity national origin disability or veteran status.

Required Experience:

Azenta Singapore PTE LTDAt Azenta new ideas new technologies and new ways of thinking are driving our future. Our customer focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships.All we accomplish is grounded in...