Patient Care Compliance Agent

Air Liquide Healthcare Ireland has over 30 years experience and specialises in treating and monitoring respiratory diseases in the patients home supporting multiple therapies:

• Home Oxygen

• Nebulisers

• Ventilations

• Sleep

We currently provide such therapies to over 10000 patients across Ireland (combined private and public healthcare). Our field based operations team consist of Healthcare Technicians and Patient Care & Sales Specialists who ensure that our patients receive the support that they need whilst using our equipment. From installation training on how to use equipment servicing and removal.

How will you CONTRIBUTE and GROW

Responsibilities & Duties to include:

• Patients Compliance:

  • Manage Patient Compliance Inbox with tasks/emails such as: patient downloads across all therapies log & track remote pressure changes to therapy manage clinic lists support patients with any queries regarding their therapy log jobs on our ERP.

  • Set patients up and maintain patient/hospital records on our cloud based platforms.

  • Administrate the cloud based platform: support external users with access/new users/ inactive users etc.

  • Keep communication open & ensure hospital/medical team are kept updated on the patients progress.

  • Assist patients with modem and App connection to ensure their therapy data can be reviewed remotely on our cloud based platforms.

  • Handle ad-hoc calls to new service users/patients to ensure effective compliance with their hospital prescribed therapies.

• Support to commercial and PCS team:

  • Manage the sleep diagnostic and oximetry programme & coordination with PCS Customer and commercial team

  • Support commercial team with administrative tasks where required.

  • Process tasks for field staff onto our patient database.

  • Maintain adequate notes and records of all patient interactions.

  • Ensuring all service levels and targets are achieved daily.

  • Any other ad-hoc office administration duties that may arise - education support to other teams to include CST

• Participation to critical projects and pilots:

  • Support business patient compliance projects such as new pilots - to become our standard service

  • Support internal projects: e.g. Sleep project(s) pilots

  • Proactively participate to compliance reporting as part of the impending oxygen contract

Are you a MATCH

Ideally candidates will have the following attributes:

• Customer focused.

• Ability to work as part of a team

• Excellent telephone manner and pay great attention to detail.

• Ability to prioritise workload.

• Flexible approach to all aspects of the role.

• Strong communication and organisational skills.

• Proficient using Microsoft Word & Excel.

Our Differences make our Performance

At Air Liquide we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees our customers patients community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent both individually and collectively and it helps foster our ability to innovate by living our fundamentals acting for our success and creating an engaging environment in a changing world.