Team Lead Direct Sales

Adelaide - Australia

Monthly Salary: Not Disclosed

Posted on: 17 hours ago

Vacancies: 1 Vacancy

Job Summary

Who is Plenti

Plenti is a fintech lender providing faster fairer loans by leveraging its smart technology. Plenti is a dynamic and innovative business that is growing strongly. By continuing to deliver better customer experiences Plenti is taking market share from incumbent players in the personal lending renewable energy and automotive finance markets.

We are a fast moving and ambitious business that seeks to recruit smart and capable people who can take ownership of their role to help the business thrive. With over 250 people based in Australia Plenti is of a size where everyone can make a difference in their role and help us realise our very big ambitions as a team as we go about building Australias best lender.

Plenti is a founder led business that launched in 2014 listed on the ASX since 2020 with annual revenue of over $250 million and a loan portfolio of over $2.5 billion.

About the Role:

As Sales Team Leader at Plenti you will directly supervise a team of sales agents responsible for converting loan applicants into funded customers providing hands-on coaching daily performance monitoring and quality assurance to maximize application completions and loan drawdowns. Working closely with the Sales Team Manager youll implement proven contact strategies across phone email and SMS channels while ensuring strict adherence to compliance standards and delivering regular quality assurance reviews for all team members. Your frontline leadership will be critical as you identify operational efficiencies gather customer insights and collaborate with cross-functional teams to continuously improve the sales process that drives Plentis personal and auto loan revenue.

Key Responsibilities:

Lead motivate and develop a team of sales agents to meet and exceed loan completion and drawdown targets

Monitor conversion rates call metrics application quality and customer satisfaction daily/weekly

Conduct team huddles one-on-ones and side-by-side coaching to improve objection handling and conversion techniques

Perform monthly quality assurance reviews address compliance issues and recommend corrective actions

Manage schedules and capacity to maximize coverage during peak periods

Implement performance improvement plans and recognize high performers through feedback and incentives

Collaborate with marketing product credit and funnel teams to share customer insights and optimize the application journey

Test and refine multichannel contact strategies (phone email SMS) and sales scripts via A/B experiments

Maintain up-to-date product knowledge regulatory requirements and best-practice playbooks

About You:

5 years in sales leadership ideally within fintech lending or financial services

Proven ability to coach and inspire teams to achieve targets while upholding quality standards

Strong analytical skills to interpret performance metrics and drive data-backed improvements

Excellent communication and feedback delivery skills

Deep understanding of sales processes objection handling and customer journey optimization

Familiarity with CRM systems call-centre technology and responsible lending regulations

Why Plenti

Competitive salary plus performance-based incentives

Career development and leadership training programs

Collaborative mission-driven culture committed to customer success

Whats life like at Plenti

Working at Plenti means joining a team that is high-performing diverse customer-focused and collaborative. Its a place where everyone can make it happen and share in the results and success. If being in a dynamic industry as part of a market-leading fintech sounds like you then join to help us reshape Australias financial eco-system for the good.

In return you will enjoy a culture of innovation and entrepreneurship to take your career further. We offer flexible working and volunteer and study leave to develop your skills. We also have monthly social events office snacks company Townhalls and D&I initiatives and events to help you connect with your colleagues.

Plenti is committed to a diverse and inclusive workforce.

We encourage people from different backgrounds to apply including Aboriginal and Torres Strait Islander people and people with disabilities. When you apply let us know of any reasonable adjustments you may need during the interview process so we can accommodate you.

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Who is Plenti Plenti is a fintech lender providing faster fairer loans by leveraging its smart technology. Plenti is a dynamic and innovative business that is growing strongly. By continuing to deliver better customer experiences Plenti is taking market share from incumbent players in the personal l...