Team Leader Specialist Homelessness Service

• Empower young lives through trauma informed care and support
• Lead a passionate team driving positive change in youth services
• Blacktown NSW location

About The Role

The Service Manager is responsible for leading the Metro Sydney Specialist Youth Homelessness Services at Mackillop Family Services. This position will oversee the day to day operations ensuring the delivery of safe and trauma informed care for young people and their families. This role includes embedding the Sanctuary Model across programs maintaining compliance with legislation and organisational standards and driving quality outcomes.

The Service Manager builds and supports a high performing team fosters collaborative relationships within the sector and contributes to strategic planning to improve services and empower young people to engage in education employment and community life.

About You

You are an experienced leader with a passion for supporting vulnerable young people. You thrive in dynamic environments and bring strong interpersonal and conflict resolution skills and has a deep understanding of trauma informed care and child protection frameworks.

This is a non ongoing full time opportunity covering an extended leave based in Blacktown NSW and reporting to the Coordinator Child Youth and Families.

Key Responsibilities

• Ensure that accommodation services provide a safe nonviolent and nurturing home like environment (both inside and outside) that supports the physical and emotional safety each young person.
• Support the SHS team to develop strategies and plans for individual young people that address presenting issues facilitate growth and change through the development of new skills and perspectives and increase engagement employment training and community activities.
• Review individual case plans to ensure that they meet the emotional social and behavioural needs of young people.
• Ensure that services are sensitive to the needs of Aboriginal and Torres Strait Islander and CALD young people and their families;
• In consultation with the Coordinator Youth & Family Programs lead the intake and assessment process make decisions about placements and allocate cases to staff in accordance with their skills experience and capacity.
• Ensure that individual and program targets are met and income and expenditure is within the agreed budget and comply with MacKillops reporting requirements;

Key Selection Criteria

• To be successful in this role you will have:
• Qualifications in youth work community services management or relevant field;
• Demonstrated experience in providing trauma-informed programs and interventions to vulnerable young people and their families;
• Understanding of the impacts of homelessness and trauma on young people and their families;
• Demonstrated understanding of child protection issues with an understanding of statutory child protection frameworks;
• Demonstrated experience in leading a team;
• Demonstrated conflict resolution skills;
• Demonstrated ability to plan organise and prioritise work and work to tight deadlines under pressure;

Please address the selection criteria in a cover letter. You can find the full selection criteria in the Position Description.

For more information please contact:

Nicole Gaffney at

Our offer

• SCHADS Level 6 depending on qualifications and experience.
• Salary packagingwe can help you to maximize yoursalary packaging up to $18550 per year which allows you to reduce the amount of tax you pay.
• Fitness Passport - which is a discounted workplace health and fitness program available to you and your family. For a fraction of the price of a regular gym membership.
• Employee Assistance Program-Free access to a wide range of options with all aspects of life such as social financial physical mental health by providing counselling and coaching supporting relating both to your circumstance even including health advice from qualified nutritionists.
• Supportive Environment - Monthly supportive meetings with your direct manager.
• Sanctuary Organisation - MacKillops work is underpinned by the Sanctuary Model an evidence-supported whole of organisation framework that brings our values to life. The model reinforces our ability to create a safe environment that teaches people to cope effectively with stress and trauma and to heal.

You must have a:

• Valid and current Drivers Licence;
• Satisfactory Criminal History Check (paid for by MacKillop);
• Valid Employee Working with Children Check;
• Valid and current NDIS Workers Screening Check (for risk assessed / client facing roles). MacKillop can assist successful candidates with their application.

Our Commitment:

MacKillop celebrates and draws strength from diversity and respects the dignity of all person at MacKillop has the right to be safe and to be treated justly. We value every persons ability cultural or linguistic backgrounds ethnicity sexual orientation gender identity gender expression intersex status relationship status religious or spiritual beliefs socio-economic status and age.

It is our goal that MacKillop Family Services continues to evolve as a culturally safe culturally competent and welcoming organisation to Aboriginal and Torres Strait Islander children young people families and communities.

Aboriginal and Torres Strait Islander people are strongly encouraged to apply for this position.

Shortlisting for this position may commence immediately so please submit your application as soon as possible.