Product Management APM Telco

Noida - India

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

About Paytm:

Paytm is Indias leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India Paytm builds technologies that help small businesses with payments and commerce. Paytms mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.

About the team:

Thriving on innovation One97 delivers Customer Communication Up-Selling Mobile Content Advertising based and Platform services to over 500 Million mobile consumers across the globe. Headquartered in New Delhi and backed by marquee investors like Intel Capital Elevation Capital Silicon Valley Bank SAP Ventures & Berkshire Hathaway One97s products and services are available on various models i.e. Capex Opex & Revenue Share model as per the flexibility of Telcos.

Our Key Offerings are divided into 5 broad categories as follows:

Entertainment

Digital Platforms

CVM Solutions

Enterprise Services

Financial Platforms

One97 has the widest and largest deployment of telecom applications on cloud platforms in India and has a myriad of VAS services that have helped operators augment their revenue even in complex markets like India SAARC Middle East Africa and many more.

Role Overview

We are seeking a motivated and experienced professional to join our Telco Services team. The role involves managing and enhancing core telco offerings such as Web PortalsIVR USSD SMS Pre-call Services Merchant IVR and M2M IVR Portals while also driving partner and marketplace integrations on Digital Super Apps/ Selfcare Apps/ Marketplace Apps. The candidate should bring prior hands-on experience in service delivery platforms integration projects and digital service ecosystems (OTT gaming content billing).

Key Responsibilities

1) Requirement Gathering & Analysis

-Engage with business teams and partners to capture and refine requirements for telco and VAS services.

-Translate business needs into detailed functional and technical specifications.

2) Service Delivery & Operations

-Manage end-to-end lifecycle of assigned telco services (IVR USSD SMS Pre-call Merchant IVR M2M IVR).

-Monitor performance and proactively identify areas for optimization.

-Lead incident analysis root cause identification and closure of operational issues.

3) Partner & Vendor Integrations

-Work with external partners/vendors for onboarding and integration on Service Delivery Platforms (SDP).

-Manage Marketplace Vendor Integrations for digital services (OTT games content providers).

-Support Direct Carrier Billing (DCB) projects ensuring seamless settlement compliance and reconciliation.

4) Testing & Quality Assurance

-Drive UAT and regression testing of new features enhancements and partner integrations.

-Ensure test cases and validation processes are well-documented and executed.

5) Documentation & Compliance

-Prepare and maintain operational runbooks process flows and integration guides.

-Support audits and compliance checks related to telco services and billing.

6) Cross-functional Collaboration

-Work closely with engineering QA support and business stakeholders to ensure timely project delivery.

-Coordinate with partners for troubleshooting and service improvements.

7) Continuous Improvement

-Recommend process automation and monitoring enhancements.

-Stay updated with evolving telco protocols VAS technologies and digital monetization trends.

Key Skills & Competencies

-Strong understanding of Telco Service Delivery Platforms (SDP).

-Hands-on experience with Web PortalsSubscription ManagerIVR USSD SMS and related VAS platforms.

-Knowledge of partner/vendor integrations and direct carrier billing (OTT Games Content services).

-Familiarity with telecom billing protocols (SMPP SIP Diameter MAP CAMEL etc.).

-Good grasp of service monitoring tools and incident management processes.

-Strong analytical and troubleshooting skills with data-driven problem solving.

-Excellent documentation stakeholder communication and coordination skills.

Good to Have

-Exposure to cloud-based telco/VAS deployments.

-Experience with API-based integrations (REST SOAP XML JSON).

-Understanding of revenue assurance and billing reconciliation processes.

-Prior experience in telecom operator environments or large-scale service platforms.

Why Join Us

Learn and grow in a collaborative product environment

Contribute to innovative products with real business impact

Gain exposure to the complete product development lifecycle

Work with experienced mentors and diverse teams

Compensation:

If you are the right fit we believe in creating wealth for you

With enviable 500 mn registered users 17 mn merchants and depth of data in our ecosystem we are in a unique position to democratize credit for deserving consumers & merchants and we are committed to it.

Indias largest digital lending story is brewing here. Its your opportunity to be a part of the story!

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

About Paytm:Paytm is Indias leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India Paytm builds technologies that help small businesses with payments and commerce. Paytms mission is to serve half a billion Indians and bring them to ...