Sr ServiceNow Developer Admin

We are seeking an experienced ServiceNow Developer to be the Subject Matter Expert for our ServiceNow platform serving our growing 2000-person organization. This role is 70-80% hands-on development and configuration with the remainder focused on solution design and business analysis. Youll partner with IT leadership on platform strategy while being responsible for all technical implementation.

Following our recent implementation of ITSM and HRSD modules youll be working to stabilize and optimize our environment for performance usability and maintainability. Youll work directly with business stakeholders to understand requirements design solutions and personally develop and configure all platform changes. Youll be writing code building workflows and implementing solutions yourself while collaborating with IT leadership on platform direction.

As our ServiceNow environment matures and expands there is opportunity for this role to grow into greater platform ownership and leadership responsibilities potentially including team building as we scale our ServiceNow capabilities.

MAJOR RESPONSIBILITIES:

Hands-On Development & Implementation (Primary Focus)

• Personally develop and configure all ServiceNow applications workflows and integrations
• Write custom business rules client scripts UI policies script includes and server-side scripts
• Build and maintain Flow Designer automations and Integration Hub connections
• Create custom applications and modify out-of-box functionality to meet business needs
• Configure forms lists UI actions and user experience enhancements
• Conduct thorough testing debugging and quality assurance of all development work
• Develop reports dashboards Performance Analytics and data visualizations
• Implement and maintain integrations with HR systems Active Directory and other enterprise tools

Solution Design & Business Analysis

• Collaborate with IT and HR stakeholders to gather and analyze requirements
• Translate business needs into technical solutions and configuration approaches
• Design scalable solutions that leverage out-of-box functionality where possible
• Challenge and refine requirements to ensure optimal platform usage
• Document solution designs and technical specifications
• Present solution options to IT leadership with recommendations

Platform Administration & Support

• Manage platform administration tasks including user management roles and security
• Troubleshoot technical issues and provide expert-level support
• Plan and execute platform upgrades ensuring customization compatibility
• Monitor platform health performance and utilization
• Maintain technical documentation and knowledge base articles

Platform Strategy & Governance (In Partnership with IT Leadership)

• Collaborate with IT leadership to develop and maintain the platform roadmap
• Recommend enhancements new modules and platform capabilities
• Establish development standards and best practices for the platform
• Provide input on platform priorities and resource allocation
• Advise leadership on technical feasibility and level of effort for initiatives

#LI-DH1

Required Experience

• 5-7 years of hands-on ServiceNow development and configuration experience
• Proven experience with ITSM modules (Request Incident CMDB Change Asset Knowledge)
• Multiple full lifecycle ServiceNow implementations from requirements through deployment
• Experience working as a primary or solo ServiceNow resource in an organization
• Strong background in business analysis and requirements gathering
• Track record of post-implementation platform optimization and stabilization
• Certified ServiceNow System Admin

Technical Skills

• Expert knowledge of ServiceNow platform architecture and capabilities
• Proficient in JavaScript ServiceNow scripting (Business Rules Script Includes Client Scripts)
• Strong experience with Flow Designer Workflow and automation tools
• Understanding of ITIL processes best practices

Soft Skills & Attributes

• US Citizen
• Excellent communication skills with ability to translate technical concepts for non-technical stakeholders
• Self-motivated and able to work independently with minimal supervision
• Strong problem-solving and analytical thinking capabilities
• Collaborative approach with ability to build relationships across the organization
• Comfortable operating as the subject matter expert and being the go-to person
• Desire and willingness to grow technically and professionally
• Adaptable and able to manage competing priorities effectively

• Experience with HRSD (HR Service Delivery) and knowledge of HRSD best practices
• Experience making architecture recommendations to Sr IT Leadership
• Experience with ServiceNow reporting Performance Analytics and dashboards
• Integration experience (REST/SOAP APIs Integration Hub MID Server)

NO CLEARANCE REQUIRED

• Limited CONUS travel may be required in some cases

Scientific Research Corporation is an advanced information technology and engineering company that provides innovative products and services to government and private industry as well as independent institutions. At the core of our capabilities is a seasoned team of highly skilled engineers and scientists with multidisciplinary backgrounds. This team is challenged daily to provide cutting edge technology solutions to our clients.

SRC offers a generous benefit package including medical dental and vision plans 401(k) with a company match life insurance vacation and sick paid time off accruals starting at 10 days of vacation and 5 days of sick leave annually 11 paid holidays tuition reimbursement and a work environment that encourages excellence and more. For positions requiring a security clearance selected applicants will be subject to a government security investigation and must meet eligibility requirements for access to classified information.

Scientific Research Corporation is an equal opportunity employer that does not discriminate in employment.

All qualified applicants will receive consideration for employment without regard to their race color religion sex age sexual orientation gender identity national origin disability protected veteran status or any other protected characteristic under federal state or local law.

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