Service Desk Analyst

Available 24/7 365 days a year our Service Desk specialists help clients and internal employees by delivering managed infrastructure and application services. They provide frontline support for IT issues incident resolution user inquiries and service requests ensuring efficient problem-solving user satisfaction and seamless operations through effective communication and troubleshooting. 

Responsibilities: 

• Act as first point of contact to support customers reporting issues requesting information access or guidance via email phone IM or any other agreed channel.
• Log classify troubleshoot resolve or escalate incidents or requests using ITSM tools and according to internal procedures.
• Advise customers on appropriate course of action and timelines using a professional customer-oriented language.
• Act as an interface between customers and Endava support teams.
• Collaborate with internal/external departments to deliver a high-quality service.

Qualifications :

• Advanced English language skills - mandatory 
• Passionate about technology (we will teach you the rest)
• Strong communication problem solving and interpersonal skills.
• Open to working with demanding customers and deliver to tight deadlines. 
• Adaptable and good team player

Additional Information :

Discover some of the global benefits that empower our people to become the best version of themselves:

• Finance: Competitive salary package share plan value-based recognition awards referral bonus;   
• Career Development: Career coaching global career opportunities non-linear career paths internal development programmes for management and technical leadership;
• Learning Opportunities: Complex projects rotations internal tech communities training certifications coaching online learning platforms subscriptions pass-it-on sessions workshops conferences;
• Work-Life Balance: Hybrid work and flexible working hours employee assistance programme;
• Health: Global internal wellbeing programme access to wellbeing apps;
• Community: Global internal tech communities hobby clubs and interest groups inclusion and diversity programmes events and celebrations.

At Endava were committed to creating an open inclusive and respectful environment where everyone feels safe valued and empowered to be their best. We welcome applications from people of all backgrounds experiences and perspectivesbecause we know that inclusive teams help us deliver smarter more innovative solutions for our customers. Hiring decisions are based on merit skills qualifications and potential. If you need adjustments or support during the recruitment process please let us know.

Remote Work :

No

Employment Type :

Full-time