Food & Beverage Coordinator (Pre Opening) Waldorf Astoria

EOE/AA/Disabled/Veterans

What are we looking for

A Food & Beverage Coordinator serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitudebehaviours skills and values that follow:

• Minimum of 3 years in a similar role within a wellestablished hotel.
• Strong multitasking recordkeeping and attention to detail.
• Proficiency in Microsoft Office Suite; familiarity with hotel systems (FCS POS) is an advantage.
• Excellent English communication business correspondence and interpersonal skills.
• Ability to prioritize tasks meet deadlines and handle confidential information with discretion.
• Proactive approach to problemsolving and process improvement.
• Competence in Canva Adobe InDesign and Adobe Illustrator for menu design presentations and creative collateral.
• Broad experience in food & beverage operations and modern management principles.
• Knowledge of current and emerging F&B trends in south-east Asia with the ability to anticipate future developments.
• Experience in tracking performance metrics and preparing financial reports.
• Exposure to team training onboarding and luxury service standards (e.g. Forbes).

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisuretravellersthe finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

With thousands of hotels in over 100 countries and territories Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience we offer the millions oftravellerswho stay with us every year a welcome they will never addition to our flagship brand Hilton Hotels & Resorts the family of brands includes Waldorf Astoria LXR Conrad Canopy Curio Collection DoubleTree Hilton Garden Inn Hampton and many others.

If you appreciate the impact global travel can have on the world you may be just the person we are looking for to work as a Hilton Team Member. Because its with Hilton where we never forget the reason were here: to delight our guests Team Members and owners alike.

Are you highly organized and detailoriented with a passion for supporting excellence in luxury hospitality As F&B coordinator at Waldorf Astoria Kuala Lumpur you will play a vital role in ensuring seamless operations by managing records reports scheduling and communication for the Director of F&B. This role supports financial tracking guest feedback oversight and compliance while also contributing to menu creation competitive set analysis and supervision of timesheet management. With strong multitasking skills and a commitment to precision you will enhance departmental efficiency and help deliver exceptional experiences for both guests and team members.

What will I be doing

As the F&B coordinator you will be responsible for performing the following tasks to the highest standards:

Operations

• Review postevent reports to ensure accuracy and completeness.
• Monitor the FCS system to prevent delays or pending tasks.
• Ensure timely submission of productivity reports (maximum two days pending).
• Maintain and update guest review records from TripAdvisor and Google.
• Support F&B outlet managers with special and VIP events.
• Keep menus and product lists current across all outlets.
• Track team punctuality and report lateness as required.
• Produce regular competitive analysis.

Culture

• Foster a collaborative positive and innovative work environment.
• Ensure a respectful and inclusive workplace in line with company policies.
• Recognize team contributions and encourage creativity.
• Maintain discretion when handling confidential information.

Administration

• Maintain administrative records for the Director and Assistant Director of F&B.
• Organize schedules appointments and correspondence.
• Attend daily F&B meetings prepare minutes and distribute within 24 hours.
• Prepare presentations and reports for monthly departmental meetings.
• Maintain an organized filing system for easy information retrieval.
• Upload training calendars and maintain outlet training records.
• Track probation evaluations for new hires.
• Maintain documentation for audits licensing and compliance.
• Prepare requisitions work orders and operational paperwork.

Financial

• Record daily F&B revenues in shared analysis files.
• Track beverage promotions and marketing activities evaluating ROI.
• Ensure purchases and inventory align with financial targets.
• Manage office supply inventory with costcontrol efficiency.

Guest & Team Experience

• Handle guest inquiries and reservations including outside operational hours.
• Monitor guest feedback ensuring timely followup on comments and complaints.
• Support loyalty initiatives by tracking and recognizing repeat guests.
• Promote a guestcentric culture within the F&B team.
• Maintain training records and ensure adherence to learning schedules.

Communication

• Facilitate clear communication between F&B management and outlet teams.
• Liaise with other departments to resolve issues efficiently.
• Represent Waldorf Astoria Kuala Lumpur professionally in all communications.
• Ensure timely responses to reservations and guest inquiries.
• Compile action plans from weekly stay experience meetings.
• Communicate outlet promotions effectively and ensure timely execution.

Other Duties

• Maintain records of new team members employment details.
• Monitor grooming and uniform standards across outlets.
• Uphold WA and Hilton brand service standards.
• Support the team in maintaining an organized workspace.
• Perform additional duties as assigned by F&B leadership.