AWS Connect Developer

We are seeking an Amazon Connect Engineer with strong expertise in AWS services and hands-on experience implementing Amazon Connect solutions. The ideal candidate will also have solid experience with IBM ODM and backend development using or Python. This role involves designing developing and optimizing contact center workflows integrating decision services and ensuring seamless end-to-end delivery.

Responsibilities

• Design configure and implement Amazon Connect contact center solutions.
• Build and maintain Contact Flows routing logic and Lambda-based backend logic.
• Optimize call flow performance routing strategies and customer experience.
• Monitor troubleshoot and improve contact center metrics and system reliability.
• Develop implement and maintain business rules and decision logic using IBM ODM.
• Collaborate with business teams to model validate and test decision tables and rule flows.
• Integrate ODM decision services with AWS workflows and backend systems.
• Manage the complete ODM lifecycle including rule authoring execution deployment and governance.
• Ensure accuracy consistency and performance of rule execution in production environments.

Qualifications :

• 4 years of experience with AWS services including at least 3 years with Amazon Connect.
• 2 years of hands-on experience with IBM ODM (Rule Designer Decision Center Rule Execution Server).
• Proficiency in or Python for AWS Lambda development.
• Strong understanding of REST APIs microservices and JSON-based integrations.
• Familiarity with contact center KPIs operational metrics and call flow optimization.
• Excellent problem-solving communication and analytical skills.
• Bachelors Degree in Computer Science Engineering or related field.

Nice to Have:

• Experience with Amazon Connect integrations involving AI/ML Lex or Kinesis.
• Exposure to other conversational AI platforms like Google Dialogflow.
• Experience implementing call center reporting or analytics dashboards.
• Knowledge of DevOps practices CI/CD pipelines or automation tooling.
• Familiarity with Agile methodologies and collaboration tools like Jira and Confluence.

We offer:

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. 
• Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package including health insurance and a relocation program. 
• Work From Anywhere Culture: make the most of the flexibility that comes with remote work. 
• Growth Mindset: reap the benefits of a range of professional development opportunities including certification programs mentorship and talent investment programs internal mobility and internship opportunities. 
• Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. 
• Welcoming Multicultural Environment: be a part of a dynamic global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. 
• Social Sustainability Values: join our sustainable business practices focused on five pillars including IT education community empowerment fair operating practices environmental sustainability and gender equality. 

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race color religion sex national origin age disability veteran status sexual orientation gender identity or any other protected status under applicable law.

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

Yes

Employment Type :

Full-time