Program Manager, Amazon Business Operations
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Job Location:
Monthly Salary:
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
Amazon Business (AB) is re-inventing B2B eCommerce by offering business customers of all sizes the same advantages Amazon has already brought to consumers including broad selection low pricing unique delivery experiences and great customer service. WW Amazon Business Ops (AB Ops) is building the operations and supply chain solutions that will enable ABs rapid growth by re-engineering many parts of our supply chain to offer bulk consolidated pallet deliveries and many other services that business customers require.
The Program Manager will improve last mile performance for AB commercial shipments analysing delivery experience metrics investigating complex customer issues and escalations and lending execution support for bulk or high value orders. You will collaborate with a wide range of stakeholders across the business such as AB Sales AB Customer Support AMZL AMXL and 3P. This role will be tactical in nature and youll conduct your own research and analysis always with an eye on the long-term vision of the business. Skills such as cross-team coordination data analysis and communicating to senior management are essential. This role provides a great opportunity to strengthen the foundations of Amazons B2B operations in Japan and offers the opportunity to influence business decisions and shape the future.
This position will be based out of our Tokyo corporate office.
Key job responsibilities
Manage high-level customer escalations and feedback including analysing Voice of Customer (VOC) data and attending weekly business reviews
Conduct deep-dive data analysis on top-performing locations 3rd party vendor performance and business operating hours
Analyse data and drive improvements that are quantified with metrics
Support program managers with critical business initiatives and programs
Communicate updates to program managers and senior management
Oversee the customer onboarding process for a key service offering
Govern KPI reporting for portfolio programs providing visibility to milestones and performance
- Bachelors degree or equivalent
- 3 years of data analysis and formula creation in Microsoft Excel experience
- Knowledge of SQL (or other programming language e.g. python C etc.)
- Knowledge of VBA and Excel Macro creation and modification
- Experience using data to drive root cause elimination and process improvement
- English language skills at business level (Read Write Speak)
- Bilingual language ability in both English & Japanese (Business level)
- Experience with end-to-end project management
- Bachelors degree or work experiences in operations supply chain or logistics
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
The Program Manager will improve last mile performance for AB commercial shipments analysing delivery experience metrics investigating complex customer issues and escalations and lending execution support for bulk or high value orders. You will collaborate with a wide range of stakeholders across the business such as AB Sales AB Customer Support AMZL AMXL and 3P. This role will be tactical in nature and youll conduct your own research and analysis always with an eye on the long-term vision of the business. Skills such as cross-team coordination data analysis and communicating to senior management are essential. This role provides a great opportunity to strengthen the foundations of Amazons B2B operations in Japan and offers the opportunity to influence business decisions and shape the future.
This position will be based out of our Tokyo corporate office.
Key job responsibilities
Manage high-level customer escalations and feedback including analysing Voice of Customer (VOC) data and attending weekly business reviews
Conduct deep-dive data analysis on top-performing locations 3rd party vendor performance and business operating hours
Analyse data and drive improvements that are quantified with metrics
Support program managers with critical business initiatives and programs
Communicate updates to program managers and senior management
Oversee the customer onboarding process for a key service offering
Govern KPI reporting for portfolio programs providing visibility to milestones and performance
- Bachelors degree or equivalent
- 3 years of data analysis and formula creation in Microsoft Excel experience
- Knowledge of SQL (or other programming language e.g. python C etc.)
- Knowledge of VBA and Excel Macro creation and modification
- Experience using data to drive root cause elimination and process improvement
- English language skills at business level (Read Write Speak)
- Bilingual language ability in both English & Japanese (Business level)
- Experience with end-to-end project management
- Bachelors degree or work experiences in operations supply chain or logistics
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Key Skills
- Disaster Recovery
- Order Management System
- SAFe
- TOGAF
- Business Management
- White Papers
- Investment Banking
- Middleware
- Project Management
- Sharepoint
- Order Fulfillment
- Google Suite
About Company
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