At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. We are proud to be a trusted partner for the worlds top brands offering comprehensive engineering manufacturing and supply chain solutions. With over 50 years of experience across industries and a vast network of over 100 sites worldwide Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.

JOB SUMMARY

Under direct supervision provides support to end-users by answering phone calls creating and completing service tickets answering questions and providing basic troubleshooting. May interact with network services software systems engineering and/or applications development to restore service and/or identify and correct core problems. Simulates or recreates user problems to resolve operating difficulties. Recommends systems modifications to reduce user problems. Refers more complex problems to the Remote Specialist level. This position is staffed by beginners who have had sufficient educational background and/or experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Demonstrate a commitment to customer service; anticipate meet and exceed expectations by solving problems quickly and effectively making customer issues a priority.
Maintain timely status of Incidents Requests and Alerts to ensure effective communication to the Jabil user community.
Ensure support activities are monitored logged tracked and resolved appropriately and in a timely manner.
Answer incoming Information technology calls in a timely manner discusses problems with users evaluates and prioritizes Incidents.
Identify research isolate and resolve Information Technology Incidents and Service Requests.
Escalate calls to the appropriate technical professional and or service personnel for service repair and follow-up.
Utilizes call tracking system
Provide end-user training as required/assigned.
Participate in the exchange of ideas and information within the department.
Ask questions; encourage input from team members.
Provide regular updates to appropriate managers.
Identify creative ways to reduce cost by streamlining processes and systems (i.e. modification of responsibilities or consolidation of tasks elimination of non-value added processes or complete re-engineering of processes and systems).
Assure that procedures and work instructions are efficient and not redundant.
Offer new ideas and suggestions for improvement. Identify and implement new practices and processes that are best in field.
Confer with reporting manager on complex or unusual situations.
Ensure 100% adherence to all company policies and procedures (i.e. Health Safety and Quality)
Maintain discretion and confidentiality in all areas pertaining to data and proprietary information whether internal to Jabil or customer specific.
Interpret a variety of instructions furnished in written oral diagram or schedule form.
Maintain discretion and confidentiality in all areas pertaining to the IT systems.
Understand and embrace the business and IT strategic direction.
Adhere to all safety and health rules and regulations associated with this position and as directed by supervisor.
Comply and follow all procedures within the company security policy.
May perform other duties and responsibilities as assigned.

JOB QUALIFICATIONS
KNOWLEDGE REQUIREMENTS

Basic Computer Skills
Basic Phone Skills
Strong Customer Service Skills


Ability to read understand and learn from written documentation
Ability to speak minimum of two languages
Knowledge of ITIL Fundamentals preferred

EDUCATION & EXPERIENCE REQUIREMENTS

High School diploma or equivalent
Customer Service Experience preferred
WORKING CONDITIONS

Monday - Sunday
Shift Work with possible shift rotation
Climate controlled office environment
PHYSICAL REQUIREMENTS
Sitting
Walking
Standing
Bending/Squatting/Stooping
Reaching
Balancing
Twisting
Crawling
Hands in water
Kneeling
Data Entry/Typing
Unusual hearing or vision demands: None specified
^Other physical demands or notes: Employees should not attempt to lift pull or push a load in excess of 50 lbs. without assistance. Care should always be taken when lifting pushing or pulling in an awkward position.

Suporte técnico das aplicações do P&D suporte a usuários suporte no monitoramento suporte na análise suporte na solução e correção de problemas.
Suporte na manutenção da documentação de todas as aplicações disponíveis do P&D bem como documentação de usuários.
Suporte na analisar as exigências do usuário procedimentos e problemas para melhoria dos sistemas existentes.
Suporte na Manutenção e criação de documentação para solicitar mudanças nas aplicações seguindo processo Corporativo.
Suportar qualquer necessidade com as aplicações às novas aplicações.
Suporte na configuração de dispositivos de informática.
Suporte no Desenvolvimento/Manutenção dos programas de computador com os devidos dados e informações com outros equipamento e/ou sistemas.
Suporte na codificação de programas que se conecte com outros equipamentos e/ou sistemas.
Suporte nos testes de aplicações.
Suporte na resolução de questões relacionadas a programas aquisição dos dados de entrada do tempo compartilhado das exigências de saída do uso da modificação da codificação de inclusão de revisões internas e checar/codificar para a integridade do sistema.
Suporte na Observação ou teste dos funcionamentos dos programas usando amostras ou os dados reais assistência no treinamento da aceitação do usuário.
Suporte nas reunioes de status de projetos.
Suporte nos padrões da estrutura do desenvolvimento.
Manter e desenvolver documentação para a área responsável.
Fornecer atualização da situação quanto ao suporte dos projetos atribuídos.
Suporte na pesquisa de defeitos.
Manter um bom relacionamento de trabalho com clientes e fornecedores.
Identificar maneiras criativas para reduzir o custo otimizando processos e sistemas.
Manter a discrição e a confidencialidade de todos os dados e a informação que pertencem as áreas proprietárias se interno da Jabil ou específico do cliente.
Oferecer novas ideias e sugestões de melhoria. Identifique e implemente novas práticas e processos.
Suportar outros deveres e responsabilidades conforme designado.
Cumprir e seguir todas os procedimentos de saúde e segurança conforme indicado pela área de EHS.

BE AWARE OF FRAUD: When applying for a job at Jabil you will be contacted via correspondence through our official job portal with a e-mail address; direct phone call from a member of the Jabil team; or direct e-mail with a e-mail address. Jabil does not request payments for interviews or at any other point during the hiring process. Jabil will not ask for your personal identifying information such as a social security number birth certificate financial institution drivers license number or passport information over the phone or via e-mail. If you believe you are a victim of identity theft contact your local police department. Any scam job listings should be reported to whatever website it was posted in.

Jabil including its subsidiaries is an equal opportunity employer and considers qualified applicants for employment without regard to race color religion national origin sex sexual orientation gender identity age disability genetic information veteran status or any other characteristic protected by law.

Accessibility Accommodation

If you are a qualified individual with a disability you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access site as a result of your disability. You can request a reasonable accommodation by sending an e-mail to with the nature of your request and contact information. Please do not direct any other general employment related questions to this e-mail. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.

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