Senior Network & IT Operations Analyst

New Philadelphia, OH - USA

Monthly Salary: Not Disclosed

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Department:

Administration

Job Summary

We are seeking a highly skilled and motivated Senior Network & IT Operations Analyst to join our team. This dual-focused role is critical to the stability and efficiency of our technical infrastructure and the smooth execution of IT operations. The ideal candidate will possess deep expertise in network engineering coupled with strong analytical skills for project management service management and compliance support. This role involves close collaboration with the Executive Director of Technology and serves as a key technical escalation point within the organization.Essential Duties and ResponsibilitiesNetwork Engineering and Infrastructure Management (Emphasis)

Network Design & Maintenance: Oversee the planning configuration maintenance and optimization of all network infrastructure components including routers switches (LAN/WAN) firewalls load balancers and VPNs.

Wireless Management: Manage and maintain the organizations wireless network infrastructure ensuring optimal coverage security and performance.

Troubleshooting: Serve as the primary Tier 3 escalation point for complex network-related issues performing advanced diagnostics and resolution.

Documentation: Maintain up-to-date and accurate network topology maps configuration guides and procedural documentation.IT Operations Support

Operational Oversight: Collaborate with the Executive Director to ensure the smooth day-to-day operation of all IT services and infrastructure.

Service & Ticket Management: Assist in the ongoing administration of the IT Service Management (ITSM) system including period ticket metric reviews process review and assisting in defining service level agreements (SLAs).

General IT Support: Provide proactive and reactive general IT assistance to support the objectives of the organization.. Project Management & Logistics Support

Project Leadership: Lead and support various IT projects from initiation through closure focusing heavily on technical implementation and logistical coordination.

Progress Monitoring: Monitor project timelines identify bottlenecks and proactively work to resolve impediments and ensure project goals are met efficiently.

Vendor Coordination: Manage relationships and technical engagement with third-party vendors for network services hardware and software.Cyber Security and Compliance Support

Security Audits: Assist in performing Cyber Security Audits including identifying vulnerabilities assessing risks and recommending remediation strategies.

Documentation & Policy Review: Participate in the review and updating of IT security policies operational procedures and compliance-related documentation.

Security Implementation: Assist in the deployment and maintenance of security tools and protocols relevant to the network infrastructure (e.g. access control intrusion detection).Tier 3 Helpdesk Support

Advanced Escalation: Act as the final technical escalation point for the helpdesk resolving complex hardware software and system issues that cannot be handled by Tier 1 or Tier 2 staff.

Mentorship: Provide technical guidance and training to help desk staff to improve overall support quality and first-call resolution rates.

Required Experience:

Senior IC