Senior Manager OTC

Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.
Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.
Inviting applications for the role of Senior Manager OTC
Qualified candidate will be responsible for the accurate and timely application of customer payments application and resolution of unapplied cash items according to established policies and procedures. Well known of customer collection strategies to reduce DSO.
Responsibilities
Lead and manage daily operations related to cash application collections and reconciliation ensuring timely and accurate processing of payments (credit card lockbox direct deposits).
Allocate workloads effectively monitor team productivity and support staff in achieving KPIs and month-end targets.
Ensure all month-end activities are completed within agreed timelines and meet the highest quality standards aligned with SLA and critical metric targets.
Drive transformation initiatives including digital asset implementation process benchmarking and adoption of best practices to enhance efficiency and effectiveness.
Engage proactively with customers to understand and resolve pain points ensuring a high level of satisfaction and service delivery.
Provide clear direction and mentorship to the team fostering a learning culture and building a high-performing collaborative environment.
Align team efforts with customer goals and consistently deliver on commitments.
Identify potential risks take a proactive approach to mitigation and implement predictive solutions.
Build and maintain strong customer relationships improve Net Promoter Score (NPS) and contribute to revenue growth by retaining and expanding the existing book of business.
Train and mentor team members on best practices in collections cash application chargeback handling and reconciliation.
Promote a respectful inclusive and performance-driven team culture focused on continuous learning and development.
Qualifications we seek in you!
Minimum Qualifications
Excellent operating skills- People management Client management and managing basic hygiene operations
Sound knowledge of various digital technologies in the market- example RPA AI NLP and ML- Having implemented one / few of these will be a plus
Ability to prioritize and manage effectively across many competing and concurrent tasks
Exception verbal and written communication and Presentation skills. Should be able to prepare and present independently & confidently to senior leadership within GENPACT and Client organization
Preferred Qualifications/ Skills
Excellent verbal and written communication skills.
Quick learner and self-starter capable of working independently or collaboratively.
Detail oriented and the ability to maintain a high level of accuracy.
Demonstrated ability to analyse information think critically and solve problems.

Why join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.