General Manager-Candlewood Suites – Hattiesburg, Mississippi
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Job Location:
Hattiesburg, MS - USA
Monthly Salary:
Not Disclosed
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description: General Manager
Candlewood Suites Hattiesburg Mississippi
Full-Time Exempt
Position Summary
The General Manager (GM) is responsible for the overall leadership strategic direction and operational excellence of the Candlewood Suites Hattiesburg. This role oversees all hotel operationsincluding guest services housekeeping maintenance sales revenue management and financial performanceto ensure the property consistently meets brand standards delivers exceptional guest experiences and maximizes profitability.
The GM serves as the primary leader of the hotel team fostering a positive work environment developing talent and ensuring the property complies with IHG brand requirements company policies and all applicable federal and state regulations.
Key Responsibilities
Operational Leadership
Direct daily hotel operations including front office housekeeping maintenance and laundry.
Ensure compliance with IHG brand standards quality assurance requirements and safety protocols.
Maintain a strong presence on the floor especially during peak times to support staff and guest needs.
Oversee extended-stay service standards including room cleanliness maintenance response and guest preferences.
Prepare and manage the hotels operating and capital budgets.
Monitor and analyze financial statements labor costs and departmental expenses.
Partner with Revenue Management to optimize ADR occupancy and RevPAR performance.
Drive cost-control initiatives without compromising guest experience.
Review and approve payroll invoices and monthly financial reporting.
Cultivate relationships with local businesses extended-stay clients and community partners to drive revenue.
Collaborate with the sales team to support group business long-term accounts and new market opportunities.
Respond promptly to guest feedback reviews and service recovery situations.
Maintain high guest satisfaction scores and address any brand compliance issues.
Recruit train coach and motivate staff to ensure high performance and retention.
Conduct performance evaluations and corrective actions in accordance with company HR policies.
Foster a positive respectful service-driven culture.
Schedule staffing to meet operational needs while managing labor costs.
Ensure the property is well-maintained safe and compliant with brand OSHA and state/local regulations.
Oversee preventative maintenance programs and coordinate major repairs.
Ensure compliance with Fire Life Safety Health Department standards and internal audit requirements.
Manage risk incident reports and workers compensation protocols.
Qualifications
Minimum 35 years of hotel management experience preferably as a General Manager or Assistant General Manager in a select-service or extended-stay hotel.
Experience with IHG systems (e.g. Opera Holidex Merlin) preferred.
Strong financial acumen with experience managing budgets P&Ls and revenue strategies.
Proven leadership communication and conflict-resolution skills.
Ability to work a flexible schedule including weekends and holidays.
High school diploma required; Bachelors degree in Hospitality Management or related field preferred.
Skills & Competencies
Exceptional service leadership and guest-focused mindset.
Strong analytical and problem-solving abilities.
Excellent time management and multitasking skills.
Ability to build and inspire high-performing teams.
Proficiency with Microsoft Office and hospitality management systems.
Physical Requirements
Ability to stand and walk for extended periods.
Occasional lifting of up to 25 pounds.
Ability to respond to emergency calls during and after business hours.
This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.
Required Experience:
Director
Key Skills
- Restaurant Experience
- Hospitality Experience
- Interviewing
- Management Experience
- Profit & Loss
- Employment & Labor Law
- Sanitation
- Leadership Experience
- P&L Management
- Restaurant Management
- Retail Management
- Recruiting
About Company
Job Title: Director of OperationsCompany: Hampton Inn Colchester / Burlington, VTLocation: 42 Lower Mountain View Drive, Colchester, VT 05446 About Us:At the Hampton Inn Colchester / Burlington, VT, we are committed to delivering unparalleled guest experiences while fostering a vibran ... View more
