IT Project Coordinator

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

IT IS YOUR TIME!

Caterpillar Inc. is the worlds leading manufacturer of construction and mining equipment off-highway diesel and natural gas engines industrial gas turbines and diesel-electric locomotives. For nearly 100 years weve been helping customers build a better more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services backed by our global dealer network provide exceptional value that helps customers succeed.

When you join Caterpillar youre joining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dont just talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

If you are looking for personal and professional growth in a company with an inclusive culture which seeks equity respects differences and believes in peoples potential this is the right place. We consider people with disability candidates and those with diversity in gender culture ethnicity religion age generation race nationality and sexual orientation.

Important:

- Dont forget to include a resumé in English in your profile in Workday

- Please check your application status directly in the Workday system as this is our primary method of communication. All updates regarding your application will be reflected there.

Role Definition:

SRP (Solution Request Process) is a structured process for handling business-driven network infrastructure requests. It ensures that requests for network services (LAN Wireless LAN WAN etc.) are properly documented prioritized and executed through standardized workflows.

The SRP team supports critical network infrastructure delivery and aligns with major business transformations and projects. It manages demand from business units and tracks progress on SRP-related projects.

What you will do:

- Serve as the central point of contact for global infrastructure requests within Network Services.

- Validate prioritize and track infrastructure requests to ensure alignment with business and technical requirements.

- Coordinate with functional teams and site contacts to deliver requested solutions on time.

- Maintain accurate documentation of requests approvals and implementation steps in ITSM and project management tools.

- Monitor request progress and proactively communicate status updates to stakeholders and leadership.

- Identify process improvement opportunities to streamline request handling and reduce cycle times.

- Ensure compliance with internal standards security policies and governance frameworks.

- Provide reporting and analytics on request volumes turnaround times and SLA adherence.

Skills:

Hardware Infrastructure: Knowledge of computer architecture and systems programming; ability to design build and integrate IT hardware into multi-platforms for the organization.

Requirements Analysis: Knowledge of tools methods and techniques of requirement analysis; ability to elicit analyze and record required business functionality and non-functionality requirements to ensure the success of a system or software development project.

Systems Software Infrastructure: Knowledge of computer architecture and system software interaction; ability to design and build a fundamental architecture of operating systems database management systems communications protocols compilers and other development tools.

Technical Troubleshooting: Knowledge of technical troubleshooting approaches tools and techniques; ability to anticipate recognize and resolve technical issues on hardware software application or operation.

Basic requirements:

- Bachelors degree in Information Technology Computer Science or related field.

- 2 years in IT service management infrastructure operations project coordinator or request management roles.

- Familiarity with network services and infrastructure provisioning processes.

- Pre Advanced English

Top candidates will also have:

- ITIL Foundation or higher

- Project management certifications

- ITSM Platforms: ServiceNow or similar request management tools.

- Network Services Tools: Cisco or equivalent network infrastructure platforms.

- Financial Tools: Guided Buy Coupa NextGen.

- Collaboration Tools: Microsoft Teams SharePoint Excel for reporting.

Note: This position requires the candidate to work onsite five days a week.

Some of the offered benefits*:

Medical plan

Dental plan

Medicines reimbursement

Psychological Legal Social and Finance Support Program

Private pension plan

Profit share

Meal assistance

Christmas basket

Transportation

Life and personal insurance

Extended maternity and paternity leave

Employee resources group (Young Professional Women in Networking LAMBDA (LGBTQIA) Latin Group and Active in Sport

*Caterpillar reserves the right to change or modify benefits at any time subject prior notice and in compliance with legal requirements. Benefit elegibility may vary by position and location

The Recruitment & Selection area emphasizes that it does not use personal emails and/or emails from other domains (@gmail @hotmail etc.) to contact candidates. Available vacancies are only advertised through the companys official channels ( and official Caterpillar emails are mandatory followed by the domain @. Also the company does not request any type of payment (bank transfer pix etc.) for the purposes of the selection process. For more information click on the link: Dates:

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

Not ready to apply Join our Talent Community.