Removals Coordinator, SSD OpX ACES

The SSD ACES team is seeking a Vendor Returns Coordinator to support Removal Operations. This position is responsible for collaborating with our operational stakeholders across North America to improve Removals addition to collaborating with Fulfillment Center (FC) operations the coordinator must build an effective working relationship with members of the World Wide Returns ReCommerce and Sustainability (WWR&RS) Retail and Fulfillment by Amazon (FBA) teams to develop and implement initiatives focused on new channel development and improved customer experience while maintaining operational efficiencies. The coordinator must be well versed in the removals space be able to communicate in a way that motivates others to take action have experience in managing projects as well as the ability to demonstrate an attention to detail and have the ability to effectively manage often competing priorities.

Key job responsibilities
- React quickly and productively serving as a resource for specific problems and undertaking the steps to resolve.
- Analyze data to troubleshoot and identify improvements to current processes.
- Build relationships and identify with stakeholders across the organization.
- Develop network training materials and process documentation.
- Uphold and maintain Removals configurations in accordance to standards.
- Support on-site FC level testing and deployment of new tools.

A day in the life
Partnering across the SSD ACES NACF Quality and SSD Field team to acknowledge investigate and resolve site escalations across the SSD Removals program. Escalations will include deep dive into shipments site configurations and missing packages with the goal of identifying root causes and building long-term resolutions.

- High School diploma or equivalent
- Knowledge of Microsoft Office including Outlook Word and Excel
- - 2 years experience in Amazon Removals space

- Bachelors degree or equivalent
- Experience working in fast paced environments and managing workload even during times of stress or escalated activity
- - Experience communicating to senior management and customers verbally and in writing
- - Knowledge of Removals tools such as REV Pack-n-Hold PackApp Removals SPT FROST Pack & Palletize and Auto Scheduler

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

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Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $52700/year in our lowest geographic market up to $102400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.