Field Service Scheduler

***THIS IS AN ON-SITE POSITION LOCATED IN AURORA OHIO***

About Us:

LayerZero Power Systems Inc. is a globally recognized leader in providing state-of-the-art power distribution solutions for critical industries. With a strong focus on reliability innovation and customer satisfaction we deliver advanced power systems products that ensure uninterrupted and dependable power supply in mission-critical environments. Our customer base is comprised of companies in the transaction processing financial computer service provision and semiconductor manufacturing sectors. LayerZero Power Systems is on a trajectory of sustained growth with a loyal customer base of existing Fortune 100 customers and an expanding portfolio of new customers.

Position Description: Field Service Scheduler

The Customer Scheduler is responsible for coordinating service appointments installations and maintenance visits with customers and internal teams. This role ensures efficient resource allocation timely and proactive communication and alignment between customer expectations and field service capabilities.

Key Responsibilities:

Schedule field service visits installations and preventive maintenance based on customer needs and technician availability.

Proactively communicate appointment details updates and changes to customers and internal stakeholders.

Forecasting of workload and long term planning/scheduling

Balance Utilization of all field service technicians within scope

Partner with other schedulers to share resources as needed

Maintain accurate records in scheduling systems and ensure alignment with service contracts and SLAs.

Order and coordinate delivery of necessary parts and replacement parts under warranty

Coordinate with Field Service Engineering and Logistics teams to optimize technician routes and maximize technician time onsite.

Monitor schedule adherence and proactively resolve conflicts or delays.

Track and report scheduling metrics such as utilization on-time service rate reschedule frequency and customer satisfaction.

Support escalation management by prioritizing urgent service requests and coordinating rapid response.

Qualifications:

Associates degree or equivalent experience in business logistics or operations.

2 years of experience in scheduling dispatch or customer servicepreferably in a technical or field service environment.

Strong organizational and communication skills.

Proficiency in scheduling software CRM systems and Microsoft Office.

Ability to manage multiple priorities and adapt to changing demands.

Performance Indicators:

On-time service delivery rate

Customer satisfaction scores related to scheduling

Long term proactive planning

Reduction in reschedules and missed appointments

Technician utilization and route efficiency

What We Offer:

• Competitive pay with performance incentives
• 100% company-paid medical dental and vision
• 401(k) with company match
• 3 weeks PTO 8 paid holidays and 2 floating holidays

Why You will Love Working with Us:

• Impact: Develop your skills and expertise in a rapidly growing industry with your work directly influencing the success of mission-critical projects.
• Innovation: immerse yourself in an environment that celebrates forward thinking and continuous improvement.
• Collaborative spirit: Work closely with engineers marketers and other professionals to bring ideas to life.
• Grow with us: We are committed to your personal and professional development offering endless opportunities to improve your skills and advance your career.

At LayerZero we are proud to be an Equal Opportunity Employer. We welcome and celebrate diversity and we are committed to creating an inclusive environment for all employees.