Operation Officer

JD : Operations Officer

Job Description – Operations Officer
Company: SASA B2E Management Sarl
Contract Type : Full time
Language : English and French
Location : Yaounde Cameroon
Reports to: Procurement Manager (Functional) & SASA B2E Management (Organizational)

Long-Term Goal: Ensure the smooth efficient and profitable running of daily operations by optimizing processes supporting business development and facilitating communication between internal and external stakeholders.

Key Responsibilities
A. Business Development Marketing & Sales Support
- Understand and master the company’s products/services and commercial processes.
- Support marketing and promotional activities to strengthen visibility and client engagement.
- Convert qualified leads into clients through effective communication follow-up and relationship-building.
- Assist in designing and implementing growth strategies to develop the client portfolio.

*B. Procurement & Supply Coordination *
- Identify and source supplies materials and services for clients at competitive prices.
- Build and maintain a reliable network of suppliers.
- Negotiate pricing delivery timelines and service conditions to ensure quality and cost efficiency.
- Ensure timely procurement and delivery aligned with client needs and company standards.
C. Operational Process Management
- Plan supervise and optimize daily operational activities.
- Analyze operational workflows and propose improvements in productivity cost-effectiveness and quality.
- Develop maintain and enforce internal processes and SOPs to enhance efficiency.
- Ensure operational activities are completed on time and within budget.

D. Communication Coordination & Client–Supplier Liaison
- Serve as a communication link between management teams clients and suppliers.
- Coordinate with clients to understand their needs and ensure satisfaction.
- Liaise with suppliers to guarantee accurate and timely execution of services and deliveries.
- Organize and facilitate coordination meetings progress reviews and issue resolution.
- Provide French–English translation for meetings documents and communications when required.

E. Team Support & Stakeholder Management
- Support and supervise the operations team to maintain productivity and alignment.
- Build and maintain strong professional relationships with clients suppliers and partners.

F. Administrative & Compliance Duties
- Prepare and present reports on operational performance and achievements.
- Manage operational resources schedules and delivery tracking.
- Ensure compliance with company policies safety standards and regulatory requirements.
- Handle sensitive information with confidentiality and professionalism.

Skills and Qualifications
- Bilingual (French & English) – Mandatory.
- 2 to 4 years of professional experience preferably in a service provider environment.
- Excellent communication and interpersonal skills.
- Strong analytical skills and proficiency with digital tools (e.g. Microsoft Office Suite).
- Proactive problem-solving mindset with a strong sense of initiative.
- Ability to multitask and work effectively under pressure in a fast-paced environment.
- Team player with experience coordinating or supervising small teams.
- High level of integrity confidentiality and professionalism.

Required Skills:

Proactiveness Results oriented and Clients - Oriented Organized