Field Service Supervisor

San Antonio, TX - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

SUMMARY:

Under limited supervision the Field Service supervisor functions as the lead of a field

service team and oversees technicians to ensure their work is performed effectively. The

Supervisor is involved in team decisions hiring training and is required to make sure the

team follows all SOPs KPIs and Lean Six Sigma programs.

JOB DUTIES

Develops and implements best practices and procedures to enhance business growth.

Manages service personnel to ensure they meet customers expectations and

requirements.

Ensures that every technician has the proper training and certifications to meet the needs

of the job.

Schedules service jobs and assigns personnel to specific jobs and duties.

Ensures that service personnel are provided the proper equipment and tools needed to

perform jobs correctly and safely.

Ensures the service team adheres to all new SOPs KPIs and Lean Six Sigma

programs.

Assists Manager and/or Account Specialist in customer surveys and is able to review

jobs for quotes.

Participates with Manager in hiring new Field Service Technicians.

Tracks all training for each technician.

Performs other duties as assigned.

EDUCATION & EXPERIENCE

Typically requires an associates degree and five (5) or more years of related experience or

an equivalent combination of education and experience.

KNOWLEDGE SKILLS ABILITIES

Specific knowledge of field service duties required

Ability to work with the team in the field when the need arises

Ability to maintain a positive attitude and productive driven work ethic required

Strong interpersonal analytical and problem-solving skill required

Ability to remain calm and clear-headed in an emergency required

Good communication skills required

PHYSICAL DEMANDS:

Push/pull up to 50 pounds

Lift/carry up to 50 pounds

Lift bulky objects

Neck rotation trunk rotation stair climbing repetitive bending kneeling sustained squat

forward reaching overhead reaching reach and lift ladder climb and carrying/crawling.

Working conditions may be indoor and/or outdoor. Noise level may be loud at times.

LICENSES & CERTIFICATIONS: Excellent driving record preferred. All company vehicles

are subject to continuous video monitoring.

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GPC conducts its business without regard to sex race creed color religion marital status national origin citizenship status age pregnancy sexual orientation gender identity or expression genetic information disability military status status as a veteran or any other protected characteristic. GPCs policy is to recruit hire train promote assign transfer and terminate employees based on their own ability achievement experience and conduct and other legitimate business reasons.

Required Experience:

Manager

SUMMARY:Under limited supervision the Field Service supervisor functions as the lead of a fieldservice team and oversees technicians to ensure their work is performed effectively. TheSupervisor is involved in team decisions hiring training and is required to make sure theteam follows all SOPs KPIs a...