Service Contract Specialist Latam
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Job Location:
Monthly Salary:
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at
Job Function:
Customer ManagementJob Sub Function:
Technical Field ServiceJob Category:
ProfessionalAll Job Posting Locations:
São Paulo BrazilJob Description:
Service Contract Specialist PG26
Overall purpose of job:
Manage regional operations for technical service contracts ensuring sustainable growth and continuous improvement. This position is responsible for creating compliant agreements identifying new business opportunities optimizing contract performance and fostering service sales while aligning technical solutions with customer needs and the companys strategic objectives.
Essential duties and responsibilities:
Ensure compliance with Johnson & Johnson CREDO as well as Quality Safety Occupational Health and Environmental policies.
Maintain physical and digital records in accordance with regulatory and procedural requirements.
Manage company-provided resources (laptop mobile phone vehicle and tools).
Develop and update service contracts ensuring adherence to required standards.
Automate processes within the area using digital tools for quoting and contract management.
Prospect and explore new opportunities to expand the service portfolio.
Present the benefits of service contracts by aligning proposals with customer needs.
Foster service sales in collaboration with the commercial team acting as a strategic partner to increase market penetration.
Work closely with the Finance/Pricing team to ensure price reviews and updates maintaining competitiveness and profitability.
Support technical feasibility analysis for new service contracts and participate in complex negotiations.
Monitor and analyze the performance of existing service contracts identifying improvement opportunities.
Implement KPIs/Dashboards to measure efficiency and customer satisfaction.
Lead and coordinate regional projects as needed to achieve business objectives.
Perform additional tasks as required by the business.
Essential knowledge and skills:
Bachelors degree or equivalent in Business Administration Engineering or related field.
Minimum of 35 years of experience in contract management pricing or technical service operations.
Experience working with ERP/CRM systems and digital tools for contract automation.
Advanced English
Spanish (Desirable)
Core competencies required for this role:
Technical: Contract management pricing strategies basic financial analysis automation tools (POWER BI ERP CRM quoting platforms).
Behavioral: Negotiation clear communication results orientation analytical thinking.
Regulatory: Knowledge of compliance corporate policies and applicable legislation.
Required Skills:
Preferred Skills:
Analytical Reasoning Customer Acquisition Strategy Customer Centricity Customer Effort Score Customer Intelligence Customer Journey Mapping Customer Retentions Customer Satisfaction Customer Success Management (CSM) Execution Focus Give Feedback Leverages Information Organizational Knowledge Problem Solving Sales Enablement Sales Support Service ExcellenceRequired Experience:
IC
Key Skills
- IVR
- SOAP
- Avaya
- Solaris
- Cost Accounting Standards
- Database Design
- Hibernate
- ITIL
- Weblogic
- Express.js
- Contracts
- ASP
About Company
About Johnson & Johnson A t Johnson & Johnson, we believe good health is the foundation of vibrant lives, thriving communities and forward progress. That’s why for more than 130 years, we have aimed to keep people well at every age and every stage of life. Today, as the world’s larges ... View more
