Senior Executive Support Engineer

Austin, TX - USA

Monthly Salary: Not Disclosed

Posted on: 12 hours ago

Vacancies: 1 Vacancy

Job Summary

About GoodLeap:

GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions from solar panels and batteries to energy-efficient HVAC heat pumps roofing windows and more. Over 1 million homeowners have benefited from our simple fast and frictionless technology that makes the adoption of these products more affordable accessible and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeaps proprietary AI-powered applications and developer tools to drive more transparent customer communication deeper business intelligence and streamlined payment and operations. Our platform has led to more than $30 billion in financing for sustainable solutions since 2018.

GoodLeap is also proud to support our award-winning nonprofit GivePower which is building and deploying life-saving water and clean electricity systems changing the lives of more than 1.6 million people across Africa Asia and South America.

About the Role

GoodLeap is seeking aSenior Executive Support Engineerto deliver world-class white-glove technology support for the CEO and executive leadership team. This senior-level role ensures seamless performance of executive devices AV systems hybrid meeting spaces and mission-critical communications. You will be the primary technical partner enabling our executives to operate efficiently communicate clearly and stay fully connected across a fast-moving organization.

This position blendsexpert-level troubleshooting AV engineering event operations and executive engagement requiring exceptional technical judgment poise confidentiality and the ability to thrive in high-pressure environments.

Key Responsibilities

Executive Technology Support (Primary Focus)

Serve as thededicated technology engineer for the CEO ensuring all devices applications and collaboration tools are secure updated and performing at their best.

Deliverwhite-glove technical assistanceacross macOS Windows iOS Android and enterprise SaaS platforms.

Proactively anticipate technology needs for meetings travel presentations and offsite events.

Set up maintain and optimize executive offices home offices and travel-ready equipment kits.

Providediscreet customer-focused servicewith maximum professionalism and confidentiality.

AV & Conferencing Ownership

Own the performance stability and readiness of executive meeting spaces including boardrooms all-hands rooms and hybrid conferencing environments.

Set up run and supporthigh-visibility eventssuch as board meetings all-hands investor presentations livestreams and CEO-hosted sessions.

Maintain and troubleshoot AV ecosystems including: Zoom Rooms Crestron Q-SYS Logitech Rally DSP configurations microphones video routing and signal flows

Ensure all executive AV systems maintain enterprise-grade reliability uptime and quality.

Onsite Workplace Technology Support

Provide onsite support for critical office technologies including network access workstations docks monitors printers and workspace technology.

Partner with Workplace Technology and IT Operations to manage escalations and resolve complex support issues.

Collaborate with Security Networking and Collaboration teams to ensure smooth technology operations across executive areas.

Remote Technical Support & Escalations

Resolve executive and high-priority remote tickets when onsite obligations allow.

Drive root-cause analysis documentation and proactive prevention measures.

Influence improvements to endpoint management automation and standardization across the organization.

Qualifications Required

710 yearsof experience in Executive Support AV Engineering or Senior End-User Computing.
Expertise with AV and conferencing ecosystems (Zoom Rooms broadcast-quality setups).
Strong troubleshooting experience with macOS Windows mobile platforms and modern workplace tools.
Ability to supportlive high-pressure executive eventswith precision and calm.
Excellent communication discretion and service mindset.
Demonstrated customer-service excellence supporting C-level or senior executives.

Preferred

Experience in a high-growth hybrid or regulated environment.
Scripting or automation experience (bash PowerShell Jamf Intune).
Familiarity with Slack Okta and enterprise SaaS systems.

$95000 - $120000 a year

Additional Information Regarding Job Duties and Job Descriptions:

Job duties include additional responsibilities as assigned by ones supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities reassign or transfer job position or assign additional job responsibilities subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment perform the essential functions of the job or enjoy the benefits and privileges of employment as required by the law.

If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career then we want to work with you! Apply today!

We are committed to protecting your privacy. To learn more about how we collect use and safeguard your personal information during the application process please review ourEmployment Privacy Policyand Recruiting Policy on AI.

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

Senior IC

About GoodLeap:GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions from solar panels and batteries to energy-efficient HVAC heat pumps roofing windows and more. Over 1 million homeowners have benefited from our simple fast and frictionl...