Loss Prevention Officer

JOB SUMMARY

We are seeking a Renaissance Loss Prevention Officer to create a safe environment for guests and staff members. The successful Loss Prevention Officer ensures safety practices of employees and guests throughout the hotel and of course they are relationship builders as they handle emergent situations in a calm de-escalating manner and assist with guest requests while applying customer service. This position reports to the Loss Prevention Manager and the primary responsibilities are listed below to include and are not limited to the following:

JOB DUTIES

• Patrol all areas of the property and assist guests with room access
• Monitor security feeds and conduct daily physical hazard inspections
• Calmly respond to incidents and accidents and assist guests/employees during emergency situations
• Defuse guest disturbances and escort individuals from the property if necessary
• Conduct investigations gather evidence and facilitate interviews with relevant parties
• Accurately complete required shift reports and maintain confidentiality of all loss prevention documents
• Receive and facilitate deliveries of incoming and outgoing packages
• Gather log and assist with shipping of Lost and Found items from the hotel property
• Valet park guest vehicles
• Support other hotel departments as-needed with logistics tasks such as: Food delivery Amenities delivery and other tasks as assigned
• All other duties assigned

QUALIFICATIONS

• High school diploma or equivalent
• Previous security experience in a hotel or similar environment and/or formal training in Loss Prevention and 2 years in a position working with the general public
• Valid WA State drivers license
• Clean driving history
• Must be able to write type and verbally communicate clearly and proficiently in English and while utilizing phone and computer systems
• Proficient computer skills
• Ability to de-escalate dynamic situations
• Ability to perform job duties while demonstrating customer service skills in a fast-paced high volume environment

Renaissance Seattle is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Renaissance Seattle does not discriminate on the basis of disability veteran status or any other basis protected under federal state or local with these obligations Renaissance Seattle also provides reasonable accommodations to employees and applicants with disabilities and for sincerely held religious beliefs observances and practices.

Washington State is an at-will state and as such both employer and employee reserve the right to terminate employment at any time with or without notice or cause except as otherwise provided by law.

Note: The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified and are subject to reasonable adaptations at any time as the company requires. This job description is not a contract and may be adjusted as deemed appropriate in the employers sole discretion. For inquiries regarding this specific job posting please e-mail us at.