ResponsibilitiesKey Responsibilities:
Technical Service & Support with Proposals
- Perform installation commissioning troubleshooting and maintenance of equipment at customer sites.
- Provide timely and effective technical support to clients.
- Conduct root cause analysis and implement corrective actions.
- Ensure compliance with safety standards and company procedures during service activities.
Project Management
- Lead and manage service-related projects including upgrades retrofits and system integrations.
- Develop project plans schedules.
- Coordinate with internal teams vendors and customers to ensure project milestones are met.
- Monitor project progress and prepare regular status reports.
- Ensure project documentation is complete and accurate.
- Take ownership of RFQs and manage proposal lifecycle from enquiry to PO
- Prepare technically accurate and commercially viable proposals for instrumentation systems
- Coordinate with global cross-functional teams including sales design and engineering
- Review P&IDs AutoCAD drawings and technical specifications
- Send technical enquiries to sub-vendors and evaluate responses
- Interpret product specifications and configurations
- Attend type approval audits (ABS LR DNVGL IEC DIN ATEX IMO)
- Prepare SMDRs instrument index sheets datasheets
- Create electrical schematics logic diagrams IS loop calculations
- Compile SPIR lists BOMs I/O lists
- Develop FAT and SAT procedures SCADA configuration files
- Prepare PTDQ Dat files Cargoboss files log files.
Customer Interaction
- Build and maintain strong relationships with customers.
- Provide training and technical guidance to end-users.
- Address customer concerns and ensure high levels of satisfaction.
- Experience in project management and execution.
Documentation & Reporting
- Maintain detailed service records and project documentation.
- Prepare service reports project updates and feedback for continuous improvement.
QualificationsQualifications:
- Degree in Electronic and Instrumentation Engineering.
- 5-6 years of experience in field service engineering with at least 2-3 years in project execution.
- Strong understanding of Marine / industrial equipment automation systems or similar technologies.
- Experience in managing small to medium-scale technical projects.
- Proficiency in MS Office and project management tools.
- Excellent communication and interpersonal skills.
- Ability to travel and work at customer sites as required.
Preferred Skills:
- Familiarity with SAP systems / Autocad and service management platforms.
- Knowledge of safety and compliance standards.
ResponsibilitiesKey Responsibilities:Technical Service & Support with ProposalsPerform installation commissioning troubleshooting and maintenance of equipment at customer sites.Provide timely and effective technical support to clients.Conduct root cause analysis and implement corrective actions.Ensu...
ResponsibilitiesKey Responsibilities:
Technical Service & Support with Proposals
- Perform installation commissioning troubleshooting and maintenance of equipment at customer sites.
- Provide timely and effective technical support to clients.
- Conduct root cause analysis and implement corrective actions.
- Ensure compliance with safety standards and company procedures during service activities.
Project Management
- Lead and manage service-related projects including upgrades retrofits and system integrations.
- Develop project plans schedules.
- Coordinate with internal teams vendors and customers to ensure project milestones are met.
- Monitor project progress and prepare regular status reports.
- Ensure project documentation is complete and accurate.
- Take ownership of RFQs and manage proposal lifecycle from enquiry to PO
- Prepare technically accurate and commercially viable proposals for instrumentation systems
- Coordinate with global cross-functional teams including sales design and engineering
- Review P&IDs AutoCAD drawings and technical specifications
- Send technical enquiries to sub-vendors and evaluate responses
- Interpret product specifications and configurations
- Attend type approval audits (ABS LR DNVGL IEC DIN ATEX IMO)
- Prepare SMDRs instrument index sheets datasheets
- Create electrical schematics logic diagrams IS loop calculations
- Compile SPIR lists BOMs I/O lists
- Develop FAT and SAT procedures SCADA configuration files
- Prepare PTDQ Dat files Cargoboss files log files.
Customer Interaction
- Build and maintain strong relationships with customers.
- Provide training and technical guidance to end-users.
- Address customer concerns and ensure high levels of satisfaction.
- Experience in project management and execution.
Documentation & Reporting
- Maintain detailed service records and project documentation.
- Prepare service reports project updates and feedback for continuous improvement.
QualificationsQualifications:
- Degree in Electronic and Instrumentation Engineering.
- 5-6 years of experience in field service engineering with at least 2-3 years in project execution.
- Strong understanding of Marine / industrial equipment automation systems or similar technologies.
- Experience in managing small to medium-scale technical projects.
- Proficiency in MS Office and project management tools.
- Excellent communication and interpersonal skills.
- Ability to travel and work at customer sites as required.
Preferred Skills:
- Familiarity with SAP systems / Autocad and service management platforms.
- Knowledge of safety and compliance standards.
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