Client Care Advisor

Were excited to offer an opportunity for a Client Care Advisor to join our friendly team. Were looking for a kind proactive and communicative individual who thrives in a caring and dynamic environment. Join our award-winning practice where we pride ourselves on delivering a unique compassionate experience to every client and pet. As a Client Care Advisor youll be the welcoming face and calm voice of our practice.

• Meeting and greeting clients in a professional yet sensitive manner
• Answering the telephone dealing with queries transferring calls and taking messages where applicable
• Liaising with referring vets and accurately recording details
• Updating in-house notes system clearly and accurately
• Coordinating appointments with the animals owners
• Taking card and cash payments

Please take a look at our website

Please upload a copy of your covering letter along with your CV.

Closing date for applications 31stof December 2025

About Us

Located in the heart of Hove Wilbury is a long-established practice in the community providing first opinion orthopaedic and dentistry referral services. We recently won Linnaeus practice of the year we have achieved outstanding in the RCVS Practice Standards Client Experience and Environmental Sustainability and recently achieved Green status in Investors in the Environment accreditation.

What we offer

5-weeks holiday plus bank holidays and birthday leave

Relocation support

RCVS and VDS fees paid

Employer contribution pension scheme

Life assurance

E-car salary sacrifice scheme

Enhanced equal family leave

Extensive internal and funded external CPD

At Linnaeus we are committed to supporting the physical and mental health of all our Associates. We have an experienced team of Mental Health First Aiders (MHFA) across our practices and central support office in addition to a confidential Employee Assistance Programme which is available for everyone.

Wilbury Vets is part of Linnaeus and Mars Veterinary Health the largest family-owned veterinary company in the world. Being privately owned we can truly be driven by our purpose to create a better world and think long-term as opposed to being focused solely on short-term profits.

At Linnaeus A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up step up and deliver quality services. Youll have access to a huge network of specialists worldwide development opportunities and an easily accessible comprehensive wellbeing package that prioritises your physical and mental health allowing you to focus on what you do best care for pets.

We are committed to fostering a culture that is inclusive and diverse we care about you and want you to be authentic with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.

All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about Wilbury Vets Linnaeus or the role please contact our Talent Acquisition team at

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