Field Service Engineer Ethicon

Prague - Czech Republic

Monthly Salary: Not Disclosed

Posted on: 23 hours ago

Vacancies: 1 Vacancy

Job Summary

At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at

Job Function:

Customer Management

Job Sub Function:

Technical Field Service

Job Category:

Business Enablement/Support

All Job Posting Locations:

Prague Czechia Warsaw Masovian Poland

Job Description:

Fueled by innovation at the intersection of biology and technology were developing the next generation of smarter less invasive more personalized treatments.

Are you passionate about improving and expanding the possibilities of surgery Ready to join a team thats reimagining how we heal Our Surgery team will give you the chance to deliver surgical technologies and solutions to surgeons and healthcare professionals around the world. Your contributions will help effectively treat some of the worlds most prevalent conditions such as obesity cardiovascular disease and cancer. Patients are waiting.

Your unique talents will help patients on their journey to wellness. Learn more at Field Service Engineer (FSE) provides frontline support by resolving customers issues through technical expertise and troubleshooting. The FSE is a field-based customer-facing role that installs services and provides preventive maintenance primarily in the clinical environment. Many FSEs operate independently within their geographic territory however Ethicon offers a team-based environment with opportunities to benchmark mentor and receive expert technical support. FSEs are home-based and required to travel mostly within their region to support customers using their technical expertise.

Key Responsibilities:

Perform service preventative maintenance and installations on Ethicon products at customer sites with minimal direction delivering both timely and effective support.

Provide adequate training of operators to ensure optimal system performance resulting in superior customer satisfaction

Work closely and collaboratively with fellow Ethicon field team members including Sales Marketing and Training to ensure customer success

Mentor and coaching of new and existing team members

Assist manager in day-to-day Field Service dispatching

First to be trained on new products and features

Cooperate with Energy Marketing team

Perform necessary administrative duties accurately

Keeps accurate records of service calls maintains inventory of service parts tools and test equipment

Job will generally be performed on customer site typically at a Hospital or Medical Institution.

Customer site may have exposure to hazardous materials waste airborne particles and allergens.

Days and hours of work are flexible Monday through Friday generally 8:00 a.m. to 5:00 p.m.

Qualifications - External

Required:

min. Bachelors Degree in an Engineering field & professional qualification in electrical engineering

Self-starter with strong customer service skills as well as excellent interpersonal skills

Demonstrate excellent judgment in customer relations and in handling company resources

Current valid drivers license

Willing to work different shifts as business needs dictate

Ability to travel up to 75%

Willingness to participate in an on-call rotation after training and certification is completed.

Must be able to occasionally lift and/or move up to 50lbs

Occasional evening and weekend work may be required as job duties demand

Preferred:

A minimum of at least 2 years experience in a service environment working with customers to resolve problems related to capital equipment including surgical robotic equipment or related medical diagnostic equipment is preferred.

Experience working in a regulated environment in compliance to ISO 13485 and 21 CFR 820

Required Skills:

Preferred Skills:

Analytical Reasoning Collaborating Communication Continuous Improvement Customer Service Customer Support Operations Customer Support Trends Data Gathering Analysis Execution Focus Incident Management Problem Solving Project Management Office (PMO) Quality Assurance (QA) SAP Field Service Management Service Request Management Technical Credibility Training People