IT Desktop Support Tech
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Job Location:
Ascension Parish, LA - USA
Monthly Salary:
Not Disclosed
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
Details:
Job Title: Service Desk Analyst
Location: Geismar LA 70734
Contract Duration: ASAP - April 2026
Location: Geismar LA 70734
Contract Duration: ASAP - April 2026
Role Description:
In this role you will be responsible for managing incoming IT service requests and providing Tiers 1 & 2 support. You will be the go-to person for resolving technical issues particularly with hardware and software while ensuring seamless laptop replacements and setups.
Responsibilities:
- Fielding all incoming IT support tickets and triaging them to the appropriate department for resolution.
- Troubleshooting and resolving Tier 1 & 2 technical issues including software hardware and network-related concerns.
- Replacing old staff laptops with new ones including the building imaging and configuring of laptops for end users.
- Physically traveling to various departments within a plant setting to perform laptop swaps and provide support.
- Collaborating with team members to meet daily support ticket goals and ensure timely resolution of all issues.
Qualifications:
- Minimum 2 years of IT experience in a support or technical role.
- 1 year of manufacturing or plant environment experience is preferred.
- 2 years of experience with Microsoft Office tools (Excel Word PowerPoint etc.).
- 2 years of hands-on experience with Dell hardware including laptops docking stations and other office machines.
- Valid drivers license.
- Strong multi-tasking abilities with a proven track record of meeting deadlines and completing tasks efficiently.
- Ability to physically transport and move equipment across the plant either manually or using a cart/buggy.
This is an exciting opportunity for a motivated individual who enjoys a hands-on role and thrives in a fast-paced dynamic environment. If you meet the qualifications and are looking to make an impact while growing your career wed love to hear from you!
#INDG
Key Skills
- Mac Os
- Active Directory
- Desktop Support
- Computer Networking
- Mobile Devices
- Windows
- Remote Access Software
- SCCM
- Help Desk
- Operating Systems
- Remedy
- Troubleshooting
About Company
PTS Advance is the largest specialist provider of technical talent to the United States’ Oil, Gas & Chemicals, Power & Renewables, Life Sciences, Construction & Infrastructure, and Manufacturing industries.
