Customer Service Advisor IT
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Job Location:
Monthly Salary:
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
1x Customer Service Advisor (IT)
Swindon based - Hybrid working options
Band C - 26406
Its an exciting time to be part of UKSBS as we transform our business to be the leading UK public sector business service provider. We aim to become a very different organisation over the next few years as we move to a modern multi-platform digitally enabled organisation.
We are now seeking a Customer Service Advisor to provide support for any IT queries forour customers ensuring a timely quality and effective resolution.
The duties of this role include but are not limited to the following:
Being the first point of contact for requests for support service or information for local IT systems and UKSBS applications. Requests may come from various routes;via telephone email and or the IT Service portals; making an initial diagnosis of any incidents raised and resolving the call where possible or passing onto other teams
Offering excellent levels of customer service via all channels and building and maintaining good relationships with customers and colleagues
Receive deliver update and resolve all requests assigned utilising the ServiceNow toolset
Investigate and where possible resolve technical issues associated with the various technologies deployed to the business units; included but not limited to; PCs Telephony core office applications access issues printing facilities business applications and meeting/conferencing facilities
Manage logon accounts in Microsoft Azure Active Directory/Microsoft Exchange Intune OKTA and other agreed services
Contribute to continuous improvements in processes procedures and controls in order to deliver efficiencies and service enhancement
Take responsibility for ensuring Key Performance Indicators and Service Level Agreements are achieved.
Ensuring that customer and client data is always handled securely and accurately. Taking ownership of the end-to-end process
To do this role well you will need:
Excellent communication and stakeholder management skills
Proven experience of working within a mixed technology support environment and/or ability to learn new technologies at pace
Knowledge of working within a Public IT team with an understanding of business operations.
Experience of working in a high-volume technical environment within an IT Service Desk Support role
Technical experience of working with current levels of the Microsoft Office Suite
Relevant IT certification (e.g. ITIL KCS)
Educated to GCSE level English and Maths (or equivalent qualifications) or the ability to work at this level.
Demonstrable skills in fact-finding analysis and problem diagnosis skills to identify issue and appropriate steps to resolution
Ability to prioritise plan and manage workload effectively
Adoption and utilisation of remote support tooling and disciplines
Experience of working with call logging systems such as ServiceNow/Remedy etc.
Knowledge in supporting business ERP applications; Finance Procurement and/or HR
Active Directory/Exchange support experience
For additional information and a confidential discussion please contact our Recruitment Team on .
UKSBS does not hold a Home Office Sponsor Licence under the UK Immigration System therefore candidates are required to have eligibility to live and work in the UK prior to applying.
Successful candidates may be required to undergo Security Clearance (National Security Vetting) as part of their employment. To meet these standards applicants must normally have lived in the UK for at least the last five years and be able to satisfy background identity and criminal record checks.
We are an inclusive and Disability Confident employer and welcome all applications.Find out more about our equality diversity and inclusion commitments on our website.
We look forward to hearing from you.
We are UKSBS. We are creating a place where people love to work a culture where we lead we change we deliver and we empower our people to be curious take action and add value.
Required Experience:
Unclear Seniority
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
About Company
UKRI - UK Research and Innovation UKRI is an organisation that brings together the seven disciplinary research councils, Research England and Innovate UK. Together, we build an independent organisation with a strong voice and vision ensuring the UK maintains its world-leading position ... View more
