Technology Help Desk Associate
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Job Location:
Cebu - Philippines
Monthly Salary:
Not Disclosed
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
Primary Details
Time Type: Full timeWorker Type: EmployeeThe purpose of this role is to deliver exceptional customer service and technical support to both internal and external users globally through various communication channels. This includes handling IT Service Desk activities such as incident and service request management in accordance with IT policies and procedures.Responsibilities:
- Perform problem and Level 1 incident management activities including analysing documenting and managing incidents from various customer communication channels.
- Provide excellent customer service through daily interactions.
- Take ownership and responsibility for resolving issues.
- Troubleshoot end-user issues on software applications hardware network telecommunication systems and remote desktop support.
- Assist in developing and maintaining problem and incident management processes and procedures.
- Manage Incidents or Requests following IT processes and procedures.
- Willing to work on shifting schedules including holidays and weekends to meet operational requirements.
- Continuously evaluate operational risks and improvement opportunities applying sound judgment to assess impacts and taking timely actions to prevent risks by integrating risk thinking into daily decisions and delivery behaviours against plans by agreed dates.
Work Experience:
Preferred Work Experience includes:
- Experience in an ITIL based environment is advantageous.
- Prior IT Help desk/Service Desk experience is required.
Qualifications:
Necessary Qualifications include:
- Tertiary Degree or equivalent combination of education and work experience.
Preferred Qualifications include:
- IT or engineering qualification.
Global Disclaimer:
The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employees normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company to each other and to our customers suppliers communities and governments. It provides clear guidance to help us to make good judgement calls.
US Only Disclaimer:
To successfully perform this job the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.
US Only: Travel frequency:
Infrequent (approximately 10 trips annually)
US Only: Physical demands:
General office jobs: Work is generally performed in an office environment in which there is not substantial exposure to adverse environmental conditions. Must have the ability to remain in a stationary position for extended periods of time. Must be able to operate basic office equipment including telephone headset and computer. Incumbent must be able to lift basic office equipment up to 20 lbs.
Skills:
Case Management Collaboration Tools Communication Critical Thinking Customer Value Management Information Technology (IT) Support Intentional collaboration IT Service Management (ITSM) Managing performance Problem Solving Process Improvements Risk Management Stakeholder Management Team Management Technical SupportHow to Apply:
To submit your application click Apply and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Required Experience:
IC
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
About Company
QBE Insurance Group is one of the world's top 20 insurance and reinsurance companies, located in 26 countries. Visit us for company information.
