Director of Product Management, Card Readers
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Job Location:
Monthly Salary:
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
Toast is driven by building the restaurant platform that helps restaurants adapt take control and get back to what they do best: building the businesses they love.
The Payments organization owns Toasts payment acceptance and processing products. These products accept and process payments for our point-of-sale our digital/online channels and external partners and they underpin additional financial services such as Toast Capital. On behalf of our customers we process billions of dollars per year; were a critical part of their successand Toasts.
As Director of Product Card Readers you will own the strategy roadmap and delivery of our in-person payments experience on card readers. Youll blend payments depth with hardware savvy to ship reliable fast and compliant checkout across marketspartnering with Mobile Hardware/Firmware Transactions Risk Ops and external vendors/labs. This hybrid role is based in Dublin Ireland (EU relocation supported).
About this roll* (Responsibilities)
- Define and communicate the card reader platform strategy and multi-year roadmap (device portfolio SDKs/APIs Tap to Pay peripherals) tied to business outcomes.
- Drive delivery across multiple teamsfrom discovery to launchowning planning execution and trade-offs to hit reliability latency and cost-of-acceptance KPIs.
- Lead EMV L2/L3 and scheme certifications and market launches; coordinate with labs (e.g. FIME/ICC/UL) processors/acquirers and OEMs to land dates.
- Ensure quality end-to-end experiences including telemetry/observability OTA/TMS/MDM configuration & firmware pipelines and field-ready rollout plans.
- Collaborate with Customer Care & Support Fintech Operations Accounting/Finance PM UX and Field Ops so cross-functional needs are reflected in scope and releases.
- Manage vendors and partners including SLAs joint roadmaps and commercial negotiations.
- Lead reader migrations/EOL transitions; de-risk certification queues inventory and customer change management.
- Incorporate relevant advances in payments and terminal tech and industry best practices into our solutions.
- Define team rituals and delivery processes; run crisp post-mortems and drive systemic fixes for top defects and incidents.
- Mentor and coach both new and experienced Product Managers and partner Engineering Managers.
Do you have the right ingredients* (Requirements)
- 1015 years in product management with 5 leading in-person payments POS terminals or device platform products at scale.
- Experience shipping and operating software/hardware in a transactional SaaS environment with strong reliability and compliance requirements.
- Deep working knowledge of terminals and payments e.g. EMV (contact contactless/NFC) PIN (online/offline) CDCVM tokenization; auth/capture/refund/reversal flows; ISO 8583; routing (incl. debit networks).
- Hands-on experience with at least one major terminal stack (e.g. Ingenico Verifone PAX) or Tap to Pay on iOS/Android; familiarity with Bluetooth/USB connectivity and reader UX.
- Awareness of PCI/P2PE/SRED key management device provisioning/remote management and basics of TMS/MDM.
- A bias toward action and pragmatic decision-makingbalancing speed with safety and long-term maintainability.
- Proven ability to influence at executive and cross-functional levels; excellent writing and verbal communication.
- Strong customer empathy and data instincts; comfort owning KPIs and driving measurable outcomes.
- Desire to build a diverse team that wins together and prioritizes customer success.
- Experience in the Payment Acquiring/Processing space strongly preferred; international rollout/certification experience is a plus.
AI at Toast
At Toast were Hungry to Build and Learn. We believe learning new AI tools empowers us to build for our customers faster more independently and with higher quality. We provide these tools across all disciplines from Engineering and Product to Sales and Support and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; its a core part of our culture.
Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract retain and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters changing needs. Learn more about our benefits at puns encouraged but not required
Diversity Equity and Inclusion is Baked into our Recipe for Success
At Toast our employees are our secret ingredientwhen they thrive we restaurant industry is one of the most diverse and we embrace that diversity with authenticity inclusivity respect and humility. By embedding these principles into our culture and design we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally check out: today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process please contact .
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For roles in the United States It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Required Experience:
Director
Key Skills
- Crisis Management
- Marketing
- Public Relations
- Fundraising
- Media Relations
- Constant Contact
- Strategic Planning
- Social Media Management
- Team Management
- Public Speaking
- Wordpress
- Writing Skills
About Company
Toast is a restaurant point of sale and management system that helps restaurants improve operations, increase sales and create a better guest experience.
