Customer Operations Co-ordinator Tesco

Kirklees - UK

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

The job posting is outdated and position may be filled

Job Summary

Could you be our next Customer Operations Co-ordinator on our Tesco Account

Are you enthusiastic about providing excellent customer service Do you enjoy working in a role where every day brings something different and where your contributions really make a difference

UK Greetings has apart-time opportunityto join ourStrategic Account Team supporting one of our most high-profile accounts -Tesco.With 1620 hours per week youll help ensure smooth operations and contribute to delivering outstanding service to a leading retailer.

Why youll love this role:

Be part of a supportive collaborative team focused on the Tesco account.
Take ownership of key processes andmake a real impacton service delivery.
Enjoy variety - from coordinating test orders to supporting display planning and seasonal campaigns.
Develop your skills incustomer service operations and account managementwithin a well-respected organisation.

Who are we looking for

We are looking for a dedicated team player who can collaborate effectively across the business.A pro-active approach and a can do attitude is essential to the success of this role. Taking the initiative to identify and resolve problems will be required to ensure the customers needs are met so interdepartmental liaison is crucial in order for you to address issues and find solutions quickly.

Effective customer service communication and attention to detail are the key to success in this position. You should have the ability to efficiently manage administrative tasks prioritise work and stay organised.

Key activities & responsibilities include:

Monitoring Service and Availability Levels:Keep a close eye on service and availability levels for this high-profile account. This involves regularly checking stock levels and ensuring that the customers needs are met.
Liaising with Internal Departments:Collaborate with various internal departments to find solutions to any issues or challenges that may arise. Effective communication with other teams is essential for problem-solving.
Handling Customer Queries:Address and resolve customer queries promptly and professionally. This includes communication with both store-level and head office-level representatives of the customer.
Display Planning:Participate in display planning according to guidelines provided by Category Management teams. Attention to detail is crucial to ensure the right products are displayed correctly.
Administrative Support:Provide administrative support as needed for account planning requirements. This could include data analysis reporting and documentation.
Co-ordinating Test Orders:Ensure that all test orders are thoroughly coordinated and reported on before live call off. Identify any issues that could affect the fill rate for the customer and work with relevant departments to resolve them.
Publishing Barcode and Pricing Details:Communicate barcode and pricing details to the customer especially for re-plans and pocket swap activities. Timely communication is crucial to maintaining service levels.
Supporting Everyday and Seasonal Activities:Assist in coordinating everyday and seasonal activities related to the account. This may involve collecting information for merchandising and ensuring in-store compliance with display units.
Participation in Specific Projects:Be actively involved in specific projects related to the high-profile account. This may involve strategic planning product launches or other initiatives.

The role is based at ourhead office in Dewsbury West Yorkshire withhybrid working.

If you enjoy working collaboratively making a positive impact and taking ownership of meaningful tasks wed love to hear from you.Apply today and join the UK Greetings team!

Notes/Brief for Recruitment Team:

Who we are

We help make the world a more thoughtful and caring place every single day with our greeting cards gift dressings and party supplies products created for lifes big events special occasions and those saw-this-and-thought-of-you moments in life.

Along with our sister company John Sands who are based in Australia and New Zealand were part of the American Greetings Corporation one of the largest privately owned greeting card publishers in the world.

As the largest direct to retail publisher of greeting cards and social expression products in the UK we are the celebrations destination. Youll find our amazing products in major supermarkets high street retailers and independent stores across the UK and internationally as well as digital online marketplaces.

Here at UK Greetings we take pride in being an inclusive and diverse employer - we are dedicated and committed to building a culture where difference is valued and everyone is able to fulfil their potential at work regardless of their background.

Among the great benefits of working at UK Greetings are:

Hybrid Working working from home and our Dewsbury offices with flexibility around start and finish times
Enhanced Family Friendly Policies
Employee Referral Scheme
Free onsite parking at Head Office sites
Employee discount shop
Auto-enrolled Pension Scheme
Development opportunities; offering qualifications from Level 3 to 6
Employee Assistance Programme (EAP)
Employee wellbeing support including Mental Health First Aiders
Employee Recognition scheme

So if you have a passion for greeting cards and celebrations products and would love to be part of a talented team youre in the right place!

Could you be our next Customer Operations Co-ordinator on our Tesco AccountAre you enthusiastic about providing excellent customer service Do you enjoy working in a role where every day brings something different and where your contributions really make a differenceUK Greetings has apart-time opport...