FBC Dock Experience Manager Naples Brookside, FL

Innovation is the heart of Brunswick.See how your contributions will help transform vision into reality:

Position Overview:

As part of the talentedFreedom Boat Club Operations teamtheDock Experience Managerserves as the primary leader at the location level to ensure consistent delivery of remarkable member and employee experiences while driving accountability of fleet condition and exceeding performance addition to running the dailylogisticsof the area location(s)youwill be expected to perform all dutiesrequiredofthe Dock Staff.This position isfull-time and requires availability on weekdaysweekendsand holidays.

At Brunswick we have passion for our work and a distinct ability to deliver.

Essential Functions:

• Hiretrain and supervise all dock level personnel to ensure our members receive the highest level of service at all locations

• Ensure all dock staff have proper certifications and up-to-date training

• Ensure all best practices and SOPs are communicated and adhered to as detailed in our dock staff manual policies and procedures and knowledge resources

• Develop monthly dock staffscheduleto maximize efficiency and review and approve should insert yourself into the schedule for a regular dock day cadence.

• Travel to locations within the district to support employeesmonitordepartmental efficiencies and ensure fleet ismaintainedto brand standards

• Maintain a cooperative team attitude in working with supervisors and fellow employees to drive positive employee engagement

• Hold employees consistently accountable to performance management expectations and complete annual performance evaluations

• Ensure adequate inventory and supply levels are beingmaintainedat each location

• Correspond with members on all location related issues including but not limited to complaints fuel disputes vesseldamagesand miscellaneous dock charges

• Investigate member misconduct and complete all incident reports

• Responsible for member satisfaction and retention; Review general member concerns and analyze Qualtrics member feedback on a regular basis and takeappropriate actionas

• Ensure fleet condition is up to brand standards and in constant state of readiness usingFleetiothe fleet software system and best practices

• Ensure employees are completing tasks inFleetioincluding but not limited to inspections issues/incidents work orders inventory and ordering parts/suppliesto ensure all needs are being addressedin a timely manner

• Create and execute a weekly cleaning and maintenance schedule to ensure all vessels aremaintainedatthe best possible condition.Take ownership of one model vessel per location.

• Submit work orders to the Maintenance Operations Center to ensure all fleet needs are being addressedin a timely manner

• Maintain KPIs at each location including reservation reports usage reports and time sheets

• Maintain and manage operating budget and control costsfor each location

• Maintainaccuratefuel logs and ensure all vessels are fueled regularly

• Acquaint yourself with local marina managers/harbormastersand promote a positive working relationship in all marinas

• Become familiar with local waterways and popular boating destinations surrounding your club and adhere to all safety policies

• Provide process improvement input and suggestions to your manager

• Ensure personal appearance and uniform guidelines are being adhered to

• Responsible for all safety performance at each location;Operatewithin prescribed safety SOPs and proactively ensure member and employee safety

• Lead dock staff all hands meetings

• All other duties as assigned

Diversity of thought and experiences is fundamental when imagining the unimaginable. Certain skillsets/experiences are necessary; however others can be developed along the way.

Required Qualifications:

• Pass a background check and drug screen

• High school diploma or equivalent

• Associates or Vocational degree

• Must be at least 21 years of age

• Valid drivers license

• Ability tomaintaina calm positive attitude during periods of high activity

• Strong verbal and written communication and people skills

• Must be a self-starter and capable of working unsupervised

• Managerial and diplomacy skills

• Organizational skills and attention to detail

• Analytical decision-making and problem-solving skills

• Proficient in Microsoft Office Suite or related software

Preferred Qualifications:

• Bachelors degree

• Or1-3 years of related operations experience

• Boating safety ID card

• Vessel livery operators certification

• Experience in and around boats is desirable

• Ability to perform minor boat maintenance

• Prior management experience

Working Conditions:

• Prolonged periods sitting at a desk and working on a computer

• Prolonged periods standing/walking

• Prolonged periods driving to dock locations

• Ability to work outdoors inall weather conditions

• Must be able tolift upto 30 pounds at time

• Must be able to board and un-board boats

• Must be able to pull lift carry squat twist kneel and reach

• Vision adequate to read / manipulate handheld devices

Theanticipatedpay range for this position is $41600to $72200.00annually. The actual base pay offered will vary depending on multiple factors including job-related knowledge/skills relevant experience business needs and geographic addition to base pay this position is eligible for an annual discretionary bonus.

At Brunswick it is not typical for an individual to be hired at or near the top end of the salary range for their role. Compensation decisions are dependent upon the specifics of the candidates qualifications and the business context.

This position is eligible toparticipatein Brunswicks comprehensive and high-quality benefits offerings including medical dental vision paid vacation 401k (up to 4% match) Health Savings Account (with company contribution) wellbeing program product purchase discounts and much more. Details about our benefits can be found here.

Why Brunswick:

Whatever tomorrow bringswellbe at the leading edge. Astheclear leader in the marine industrywerecommitted to our values and supporting our exceptional people. We offer valuable benefits including a competitive 401(k) plan with company match health benefits paid time off a robust Wellness Program andmuch more. In additionwereproud of being recognized for making a splash withnumerous awards!

AboutFreedom Boat Club:

Freedom Boat Club the worlds largest members-only boat club was founded in 1989 in Sarasota Florida.Today the Clubs 400 locations welcome hundreds of members to its docks each day to enjoy a day on the water while we take care of the rest including fueling cleaning maintenance and more.