We are on the lookout for a System Administrator I to join the IT Service Delivery team on our journey to always deliver amazing experiences.
Be our next Hero! - Join one of the leading global online food ordering and delivery platforms!
This role focuses on managing IT services resolving complex technical issues for our end users and supporting video/audio conferencing technologies for onsite and remote events.
- Provide onsite and remote IT support (Windows/Mac accounts workstations software setup).
- Diagnose and resolve incidents across hardware software networking printers and audio/visual setups.
- Manage IT assets and deployments (MDM: JAMF Intune) access management (Okta SailPoint IIQ) and contribute to governance/compliance.
- Ensure smooth onboarding and offboarding and maintain KPIs/SLAs for IT service performance.
- Collaborate with infrastructure and senior IT team members on projects process improvements and automation
Qualifications :
- Minimum of 1 year of experience in helpdesk or 1st-level support with hands-on experience managing workstations (Windows & MacOS) and endpoint devices.
- Strong troubleshooting skills for hardware and enterprise IT software.
- Ability to work independently and own issues end-to-end.
- High service orientation and excellent customer service skills.
- Strong communication skills (verbal & written).
Nice-to-Have Skills:
- JIRA & Confluence usage
- Configuration management through MDM deployment
- JAMF Intune Slack and Google Workspace administration
- Basic IT networking knowledge
- Access administration through Sailpoint IIQ and OKTA
Remote Work :
No
Employment Type :
Full-time
We are on the lookout for a System Administrator I to join the IT Service Delivery team on our journey to always deliver amazing experiences.Be our next Hero! - Join one of the leading global online food ordering and delivery platforms!This role focuses on managing IT services resolving complex tech...
We are on the lookout for a System Administrator I to join the IT Service Delivery team on our journey to always deliver amazing experiences.
Be our next Hero! - Join one of the leading global online food ordering and delivery platforms!
This role focuses on managing IT services resolving complex technical issues for our end users and supporting video/audio conferencing technologies for onsite and remote events.
- Provide onsite and remote IT support (Windows/Mac accounts workstations software setup).
- Diagnose and resolve incidents across hardware software networking printers and audio/visual setups.
- Manage IT assets and deployments (MDM: JAMF Intune) access management (Okta SailPoint IIQ) and contribute to governance/compliance.
- Ensure smooth onboarding and offboarding and maintain KPIs/SLAs for IT service performance.
- Collaborate with infrastructure and senior IT team members on projects process improvements and automation
Qualifications :
- Minimum of 1 year of experience in helpdesk or 1st-level support with hands-on experience managing workstations (Windows & MacOS) and endpoint devices.
- Strong troubleshooting skills for hardware and enterprise IT software.
- Ability to work independently and own issues end-to-end.
- High service orientation and excellent customer service skills.
- Strong communication skills (verbal & written).
Nice-to-Have Skills:
- JIRA & Confluence usage
- Configuration management through MDM deployment
- JAMF Intune Slack and Google Workspace administration
- Basic IT networking knowledge
- Access administration through Sailpoint IIQ and OKTA
Remote Work :
No
Employment Type :
Full-time
View more
View less