Assistant Director of Library Services

Job Title: Assistant Director of Library Services
Location: Indianapolis Downtown Campus
Job Type: Full-time
Classification: E-1
Salary Range: $53000-$55000/annually (based on experience)
Reports To: Director of Library and Tutoring Services

Who We Are:
We are an open-access college that fuels Indianas economy through excellence in teaching and proactive engagement with industry and community partners embedded in a culture of innovation that empowers all students to learn and succeed. We are higher education at the speed of life!

Our Values:
Empathy: We stand with our students partners and communities.
Integrity: We treat all with dignity and respect.
Accountability: We deliver on our commitments.
Agility: We innovate iterate and transform.
Connectivity: We connect with partners to strengthen communities and ensure student success for all.

About the Role:
We are seeking a highly skilled Assistant Director of Library Services to join our this role you will leverage your professional skills to support the Ivy Tech Indianapolis Library by providing one-on-one research assistance facilitating library instruction managing the librarys print collection supervising a team of library assistants and providing operational and administrative support to the Director of Library & Tutoring Services. The ideal candidate will have a proven track record of modeling library research processes championing customer service experiences across multiple modalities managing or mentoring team members and a passion for delivering outstanding results in a dynamic environment. This position will also serve as a liaison between our team and several designated academic departments.

Required Skills & Competencies:

• Leadership & Management Skills: Ability to develop and implement team goals and delegate tasks appropriately in support of both departmental projects and team members growth. Proven experience developing and maintaining meaningful partnerships with stakeholders across an organization.
• Technical Skills: Proficiency in best practices for reference interviews demonstrated live one-on-one and through written email. Proficiency in pedagogical best practices with experience teaching complex information to diverse learners. Deep working knowledge of collection development and weeding best practices. Proficiency with computer and web applications on various devices including Windows PCs MacBooks and Google Chromebooks. Proficiency with Microsoft and Google Suites Zoom and email and chat applications.
• Analytical Skills: Ability to analyze data identify and prioritize patterns and provide data-driven solutions.
• Communication Skills: Strong verbal and written communication skills with the ability to articulate ideas clearly to diverse audiences listen actively provide patient and non-judgmental feedback and build positive rapport with others. Must be comfortable teaching and communicating information to large groups and interpersonally in one-on-one or small-group settings. Must be comfortable facilitating empowering coaching conversations as well as de-escalation and/or conflict resolution conversations.
• Problem-Solving: Ability to think critically make decisions independently and solve complex problems in a timely manner.
• Teamwork: Proven experience in collaborating effectively with diverse teams to achieve common goals.
• Project Management: Ability to manage multiple priorities meet deadlines and track progress in a fast-paced environment. Proven experience taking initiative responding to evolving needs and helping team members effectively navigate emerging change.

Preferred Additional Skills:

• Experience in an academic and/or public-facing library role customer service or similar environments.
• Experience supervising managing or mentoring team members in a professional setting.
• Familiarity and/or experience with SirsiDynixs LMS (WorkFlows) Springshare LibApps suite and Canvas learning management system.
• Ability to demonstrate a positive attitude of approachability and adaptability.

Key Responsibilities:

The following is not to be construed as an exhaustive list. Other duties logically associated with this position may be assigned. All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA) other applicable regulatory requirements and professional standards.

• Ensure that students are receiving consistent quality library services by supervising and evaluating a team of library assistants and student employees.
• Assist Director of Library & Tutoring Services with operational and administrative support including developing library desk coverage schedules training new library staff promoting library services to the college community and reviewing/preparing relevant data to improve departmental processes and procedures that positively impact student success retention and completion.
• Collaborate with Director of Library & Tutoring Services to ensure that marketing materials are up-to-date and circulated to relevant stakeholders.
• Support planning and outcomes assessment efforts within the department and participate in other campus planning efforts.
• Collaborate effectively with cross-functional teamsincluding faculty staff and studentsutilizing transparent and empathetic communication to help elevate departmental services and contribute to team initiatives.
• Manage the librarys resource collection and collaboratively coordinate efforts to develop maintain and weed print and digital collections to meet the curricular needs of students and faculty; coordinate the selection of Indianapolis items for specialized statewide rotating collections.
• Facilitate one-on-one reference assistance virtually and in-person.
• Assist team in facilitating library instruction and relevant programming within the Library as needed.
• Collaborate with faculty to design develop and assess a broad range of teaching and learning tools to meet curricular needs including but not limited to web-based tutorials instructional videos and subject-specific research guides using LibGuides.
• Apply advanced problem-solving skills to prioritize exceptional customer service troubleshoot and resolve student questions and inquiries.
• Assist students with technology needs including computer and internet literacy basics and troubleshooting questions related to students learning management system joining Zoom sessions using Microsoft or Google applications printing etc.
• Maintain an understanding of library and pedagogical trends and apply relevant skills in support of student success

Education & Experience:

A MLS or MLIS degree is required. Additionally we need candidates who can demonstrate the practical skills and experience necessary to excel in this role. A proven track record of providing strong customer service through reference and technology support as well as prior experience managing teams and library collections will be prioritized.

Must demonstrate ability to promote an environment that reflects the broad backgrounds represented by our students and employees and which every individual feels respected and valued.

Ivy Tech Community College is an accredited equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race color ethnicity national origin marital status religion sex gender sexual orientation gender identity disability age or veteran status. As required by Title IX of the Education Amendments of 1972 Ivy Tech Community College does not discriminate on the basis of sex including sexual harassment in its educational programs and activities including employment and admissions. Questions specific to Title IX may be referred to the Colleges Title IX Coordinator or to the US Department of Education Office of Civil Rights.