IT Operationes Coordinador

At Verisure we do something amazing every day. By protecting what matters most we change lives for the better.We are the leading provider of professionallymonitoredsecurity services with 24/7responsein Europe and Latin America. More than 6 million families and small businesses in 18 countries rely on our innovative technology to protect what matters most to them. We integrate product development design sales installation servicesand a 24/7 professional monitoring solution. We havea track record of continuous growth as well as exciting plans to continue expanding transforming and leading the market into the future.

Our success depends on our people and we invest in them every day. Working with Verisureis beingpart of an industry-leading world-class company that has a strong entrepreneurial spirit.

About the role

We now have the opportunity for aIT Operations Coordinator to join our Technology Department. We are looking for a highly driven talentedand experienced developer.

building something big andwerejust getting started in Alicante.

The IT Operations team monitors and supports critical systems to ensure stability and minimize downtime. They handle alerts and incidents promptly resolving issues whenever possible or escalating issues to the appropriate stakeholders to restore services quickly and effectively. The team is essential for maintaining operational continuity and driving process improvements.

Your responsibilities will include:

• Coordinate shifts and tasks for technicians.

• Oversee alerts and incident management ensuring SLA compliance.

• Act as an escalation point in critical situations.

• Maintain updated documentation (runbooks procedures).

• Conduct training sessions for the team.

• Collaborate with other IT teams (Service Desk Problem Change).

• Support post-incident analysis and continuous process improvement.

• Be available for on-site work in rotating shifts and on-call duties.

Candidate Profile

You are a key Coordinator ensuring rapid response and smooth resolution of critical IT incidents across a 24x7 environment. You are the leader who brings clarity and direction during high-pressure IT incidents guiding teams toward swift resolution.

Essential Qualifications

• Proven experience in IT operations and incident coordination.

• Experience leading teams in 24x7 environments.

• Knowledge and ITIL certification.

• Fluent in English and Spanish (spoken and written).

Highly Valued Qualifications

• Proficiency with tools such as Jira Opsgenie Helix.

Competencies

• Leadership: Ability to guide and motivate teams in high-pressure 24x7 environments. Coaches and develops technicians fostering growth and technical excellence.

• Calm under pressure: Maintains composure and clarity during critical incidents and escalations.

• Stakeholder Management: Communicates effectively with internal teams external vendors and business stakeholders to ensure alignment and timely resolution.

If youre not sure you meet every requirement we encourage you to apply anyway you might have a good fit for this role or another opportunity within our team.

Verisure will offer you

• Lunch included at our officesYou wont need to pay for your daily meal when you are at the office! :)

• Dynamic and vibrant environmentOur office is an open-plan space in which you will be able to interact with the best professional from different teams at all levels.

• International stakeholder projects

• Periodic team buildings!Because its important to have fun!

• Development:Tech Learning and Tech Carreer Plan

• Paid time off: 23 daysand an additionalbank of extra hoursfor even more flexibility.

Strong fit with our Company DNA

Passionate in Everything We Do:Our people bring a contagious energy and a sense of urgency that is unmistakable. We create a vision and inspire others around that vision with full engagement and focus. We are all-in and we love what we do.

Committed to Making a Difference:We are courageous we deliver what we promise through hard work and resilience. We make a difference through operating with discipline and doing what is needed. We are hands-on and wearentafraid to get into the detail. We deliver results and we execute with excellence.

Always Innovating:Our people make the impossible possible;itsa continuous state of mind. We are purpose-driven curious and we challenge the status quo. We believegood ideastravelwe share and reapply. We take smart risks and we are not afraid to fail. We believe innovation can be big or small.

Winning as a Team:We are determined to become number 1 and to do that we need to listen to one anothercollaborateand work together. We play our partfueledby a winning attitude and a fighting spirit. We celebrate our successes. We play to our strengths and our diversity to deliver even better outcomes while developing and supporting one another. We believe that together we go further and that nothing is impossible.

With Trust & Responsibility:Our people take responsibility for the people we protect. We are accountable and reliable. We role modeloperatingwith integrity. We trust and empower one another to do the right thing always. We deliver on our promise through world-classexpertiseand meticulousknow-how.Andwe do thiswith humility while being honoured to play suchan important rolein society.

Diversity inclusionequityandbelongingat Verisure

At Verisure we are committed to fostering a diverse and inclusive workplace recognising that diversity of thought and background only makes our teams stronger and more innovative. We reject all forms of discrimination and bias and we believe in access to opportunities for everyone regardless of gender age disability status race sexual orientation or any other status.