Customer Solutions Engineer

About Us:

At Beanfield were not just building networks were building communities. Were dedicated to investing in our 100% Canadian-based employees 100% Canadian-driven investments and our 100% Canadian operations. Weve spent over 35 years growing a fibre-optic network that connects people and businesses across Toronto Montreal and Vancouver. Beanfield has always challenged the status quo believing that everyone deserves fast and reliable fibre internet.

We are Challengers leading the way disrupting the industry with a startup mentality and a focus on building our own infrastructure.

We are United operating as one team where everyones ideas are valued.

We Care prioritizing the well-being of our employees partners customers and communities. We foster trust communicate openly and focus on our brand and customers.

Come join our team as we continue to connect communities and foster choice by providing fast and reliable fibre Internet to Canadians.

Position Summary:

The role of the Customer Solutions Engineer is to provide high-quality pre-sales technical support to the Beanfield sales team. The incumbent will interact with customers and support sales representatives and sales management. He or she will assess the eligibility of sales opportunities resolve any technical issues arising from sales engagements assist customers in defining specifications and requirements and present technical information to audiences of varying sizes.

The Customer Solutions Engineer will report to the Director and will work closely with Beanfield sales representatives on pre-sales technical consultations and solution design. For post-sales support the incumbent will also work with colleagues from other departments such as Products Engineering Service Delivery and Support.

For this position fluency in French and English both spoken and written is required. A minimum of 3 days per week in the office is also required.

Responsibilities:

• Prepare solution designs including statements of work
• Work closely with technical design teams (MIS engineering) to validate the feasibility of customer designs (feasible network topologies functional service levels DWDM/dark fiber routing)
• Develop technical responses and strategy for requests for information and requests for proposals
• Provide technical training and guidance to sales representatives and management
• Accompany the sales team to strategic meetings with customers or visits to their premises as necessary
• Ensure a smooth transition from the sales cycle to service delivery by providing all key resources such as signed statements of work and participating in project kickoff meetings etc.
• Act as the primary point of contact with the customer in collaboration with the sales representative if necessary
• Liaise with the client on all post-sales installation issues Support the product management team by regularly providing information on opportunities to improve Beanfields existing portfolio
• Assist the product and marketing teams in creating product documentation for Beanfields service portfolio as needed

Skills & Qualifications

• Minimum of 5 years of work experience with a service provider in support engineering or technology roles
• Experience interacting with customers in sales-focused analysis design and requirements planning roles
• Management of teams and processes in a cross-functional environment
• Experience designing and supporting multi-service enterprise environments (IP voice cloud)
• Telecommunications and service delivery sectors
• IP networks routing protocols network design and security VoIP cloud architectures and SDWAN.
• Ethernet fiber DWDM MPLS xDSL cable/coax fixed and cellular wireless access technologies.
• Colocation services.

Whats in it for you

• Competitive base salary plus bonus based on company and individual performance.
• Permanent full-time position.
• A comprehensive group insurance plan - medical dental vision care with health and lifestyle spending accounts.
• A fantastic parental leave top-up program.
• Support for professional and career development.

At Beanfield we are proud to be an equal-opportunity employer.

We are committed to fostering a diverse and inclusive workplace where all qualified applicants are considered for employment without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability age or any other protected status.

Beanfield is dedicated to providing access equal opportunity and reasonable accommodation for individuals with disabilities in all aspects of employment as well as in our services programs and activities. If you require accommodation during the application or interview process please contact us at.

Please note that candidates must be legally eligible to work in Canada at this time. We regret that Beanfield is unable to sponsor employment Visas.

Please note that all communication regarding recruitment and hiring at Beanfield will come exclusively from email addresses ending in@. We urge candidates to be cautious of any unsolicited messages or offers and to remain vigilant against phishing attempts.