Director, IT Operations

Opportunity for Secondment to AskBio

Were pleased to share an exciting secondment opportunity at AskBio. This role is available for a time period to be determined by leadership at both Bayer and AskBio. While most assignments range from one to two years the exact duration will be based on business needs and mutual agreement.

This secondment offers a unique chance to broaden your experience expand your knowledge and contribute meaningfully to AskBios mission: to advance gene therapy and change the lives of patients around the world.

If youre interested in exploring this opportunity we encourage you to:

• Speak with your direct manager to discuss your interest and alignment with your development goals.

• Apply directly using the link provided in the posting.

We look forward to seeing how our colleagues continue to grow and make an impact across the Bayer-AskBio partnership.

Our vision: Pioneering science to create transformative molecular medicines.

Our mission: Lead innovative science and drive clinical outcomes to transform peoples lives.

Our principles:

Position Summary

The Director of IT Service and Operations ensures seamless delivery of IT services and Lab OT support across global sites aligning with the unique regulatory operational and cultural requirements of a gene therapy biotech. This role ensures the efficient delivery of services drives operational excellence and aligns departmental goals with the organizations overall strategy.

The ideal candidate combines a strategic mindset with a hands-on approach to improve processes enhance customer satisfaction and achieve performance targets. This position will have overall accountability for defining the vision and standards for IT Service Management (ITSM) processes.

The Director of IT Service and Operations is a hybrid role based in RTP NC or Philadelphia PA and reports to the VP of IT.

Job Responsibilities

Strategy & Planning

• Build strong relationships across scientific clinical and corporate functions acting as a trusted advisor to align IT services with business priorities and regulatory requirements.

• Analyze market trends and stakeholder feedback to identify opportunities for process improvements and service enhancements.

• Establish long-term and short-term objectives to optimize resource allocation and achieve key performance indicators (KPIs).

• Collaborate with leadership to define the operational roadmap and establish priorities.

• Formulate and deploy long-term strategic plans for acquiring and enabling efficient and cost-effective information processing and communication technologies.

• Evaluate balance of FTE and MSP resources enabling FTE resources to focus on critical knowledge work that most benefits the organization.

• Roadmap optimization of services leveraging the Service Integration and Management framework managing multiple service providers and ensuring they work together.

• Lead readiness for audits and regulatory inspections and support remediation activities.

• Collaborate with scientific and Tech Ops teams to address unique requirements for gene therapy workflows.

Acquisition & Deployment

• Identify and implement new technologies tools and processes to improve operational efficiency and service delivery.

• Lead the negotiation and administration of vendor managed service provider and consultant contracts and service agreements ensuring compliance and service excellence.

• Manage budgets forecasts and financial performance within the service and operations domains.

Operational Management

• Monitor daily operations to ensure adherence to company standards policies and procedures.

• Own and improve ITIL-based processes (incident request service catalog problem and change management) to ensure stability and compliance in a regulated biotech environment.

• Identify and resolve operational issues promptly while mitigating risks.

• Ensure Lab OT systems and foundational IT services meet global GxP and data integrity standards.

• Establish metrics to measure team performance and ensure accountability across departments.

• Oversee provision of end-user services including help desk and technical support services.

• Develop and implement IT policies and procedures including those for disaster recovery standards purchasing and service provision.

• Manage IT service and operations staffing including recruitment supervision scheduling development and evaluation.

• Deliver white glove support for senior leadership including international travel and remote events

• Lead incident response and business continuity planning for global operations

Minimum Requirements

• Bachelors degree in Computer Science or a related field with 10 years of IT work experience OR Associates degree in Computer Science or related field with 12 years of IT work experience

• 10 years of progressive experience in IT operations or related domains including 5 years leading IT operations teams

• In-depth knowledge of IT Service Management (ITIL) frameworks and ITAM and ITSM best practices.

• Experience managing MSPs and technology vendors including budgetary responsibility and asset management

• Experience managing Tier 1 and 2 service requests for a Lab Operational Technology environment

• Experience supporting IT operations in multi-site regulated life sciences environments.

Preferred Education Experience and Skills

• Direct experience in pharmaceutical biotech or medical device industries with understanding of GxP compliance requirements for enterprise systems

• Experience implementing platform governance frameworks compliance controls and audit capabilities aligned with regulatory requirements

• Proven ability to collaboratively identify evaluate and manage technology vendor relationships and consulting partnerships to scale organizational capabilities

• Excellent communication skills with ability to influence and explain complex issues to diverse audiences.

• Strong cybersecurity experience including incident response and security assessments.

AskBio Inc. (AskBio) is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race color religion gender sexual orientation gender identity national origin age disability veteran status or any other protected status prohibited under Federal State or local laws. All employment decisions are based on valid jobrelated requirements. If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website you may request a reasonable accommodation to express interest in a specific opening by calling us at or sending us an email at .